Emergency Communication Professional (ECP) Training Bundle

Online Continuing Education

About this Bundle

The courses in the Emergency Communications Professional (ECP) bundle are 100% geared toward 9-1-1 ECPs. Most courses will take approximately two hours to complete.

What You Will Learn

Basic Courses
Crisis Communication Calls
Domestic Violence-Related Calls
Fire Calls
High-Risk Low-Frequency Calls
Responder Safety
TDD Courses
Weather-Related Calls

Courses Include:

Training 9-1-1 Heroes is in the process of updating all currently posted courses.

  • Course Presentation
  • Course-Related Activities
  • Course-Related Videos
  • Knowledge Checkpoints
  • Course Discussion
  • Final Exam

A Training Site Made by a Dispatcher for Dispatchers

This site has been a Godsend for my agency. The bundles are extremely affordable and the classes are informative. The site is easy to navigate. Training is so important for dispatchers, and there is not a lot out there that is geared specifically for dispatch so I am grateful for a training site that is made by a dispatcher for dispatchers.

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Cristine Trogden

Lake County, MT

Included with the ECP Bundle

12 Month Access

9-1-1 Communities

Knowledge Checks and Exams

Downloadable Worksheets

Completion Certificates

24/7 Access

Revisit Completed Courses

Access Anywhere

This bundle includes the following courses:

Several new courses are posted each year.

2023 Texas Legislative Update for ECPs

4-Hour Continuing Education

Texas-Specific Training

9-1-1 Worksheets

Extra activities which can be used in training, incentives, or just for fun.

Free Resources

Recognition Activities

PDF files must be downloaded to your computer to use files with fill-able fields.

 

Training Activities

Activities for new and seasoned Telecommunicators.

 

Animal Calls

2-Hour Continuing Education

Police Calls

Autism Spectrum Disorder

2-Hour Continuing Education

Crisis Communication Calls

Barricaded Persons

2-Hour Continuing Education

High-Risk Low-Frequency Calls

Bombs and Explosive Devices

2-Hour Continuing Education

High-Risk Low-Frequency Calls

Bullying in the ECC

2-Hour Continuing Education

Free Courses

Chemical Suicide

2-Hour Continuing Education

Crisis Communication Calls

Cultural Awareness

2-Hour Continuing Education

Basic Courses

Customer Service

2-Hour Continuing Education Updated: 2022

Basic Courses

Deaf Culture and TDD

Meets requirements for TDD training. The DOJ recommends TDD training at least as often as voice calls, but every 6 months at a minimum. 4-Hour Course

Free TDD Training

Domestic Violence

2-Hour Continuing Education

Domestic Violence-Related Calls

DV: Power & Control

2-Hour Course

 

Ethics for Telecommunicators

2-Hour Continuing Education

Basic Courses

Excited Delirium

2-Hour Continuing Education

Crisis Communication Calls

Gangs

2-Hour Continuing Education

Responder Safety

Hate Crimes

2-Hour Continuing Education

Police Calls

Hidden Hazards

2-Hour Continuing Education

Responder Safety

Human Trafficking

2-Hour Continuing Education

Crisis Communication Calls

Hurricanes

2-Hour Continuing Education

Weather-Related Calls

Implicit Bias

2-Hour Continuing Education

Basic Courses

K9s in Public Safety

2-Hour Continuing Education Course

 

Liability for ECPs

2-Hour Continuing Education

Basic Courses

Mass Casualty Incidents

2-Hour Continuing Education

High-Risk Low-Frequency Calls

Mental Illness

2-Hour Continuing Education

Free Courses

Missing Children

2-Hour Continuing Education

Crisis Communication Calls

Missing Person Entries

4-Hour Course

 

Outlaw Motorcycle Gangs

2-Hour Continuing Education

Responder Safety

Protective Orders

2-Hour Continuing Education

Domestic Violence-Related Calls

Radio Communications

2-Hour Continuing Education

Basic Courses

Sexual Assault

2-Hour Continuing Education

Crisis Communication Calls

Sovereign Citizens

2-Hour Course Updated December 2022

Responder Safety

Spring Weather Emergencies

2-Hour Continuing Education

Free Courses

Stalking

2-Hour Continuing Education

Domestic Violence-Related Calls

Stolen Vehicles

2-Hour Continuing Education

Police Calls

Structure Fires

2-Hour Continuing Education

Fire Calls

Suicidal Callers

2-Hour Continuing Education

Free Courses

Suicide by Cop

2-Hour Continuing Education

Crisis Communication Calls

Swatting

2-Hour Continuing Education

Free Courses

TDD Refresher: The ADA

Meets requirements for TDD training. The DOJ recommends TDD training at least as often as voice calls, but every 6 months at a minimum.

Free TDD Training

TDD Refresher: ASL

2-Hour Course

Free TDD Training

TDD Refresher: Crime Victims

Meets requirements for TDD training. The DOJ recommends TDD training at least as often as voice calls, but every 6 months at a minimum. 4-Hour Course

Free TDD Training

TDD: Speech Disabilities

Meets requirements for TDD training. The DOJ recommends TDD training at least as often as voice calls, but every 6 months at a minimum. 4-Hour Course

Free TDD Training

TDD Refresher: Technologies

Meets requirements for TDD training. The DOJ recommends TDD training at least as often as voice calls, but every 6 months at a minimum.

Free TDD Training

Terrorist Active Shooter

2-Hour Continuing Education

High-Risk Low-Frequency Calls

Texas Temporary Tags

2-Hour Course

 

Traffic Stops

2-Hour Continuing Education Updated November 2022

Responder Safety

Train Accidents

2-Hour Continuing Education

High-Risk Low-Frequency Calls

Water Rescues

2-Hour Continuing Education

Fire Calls

Weapons of Mass Destruction

2-Hour Continuing Education

 

Wildfires

2-Hour Continuing Education

Fire Calls

Frequently Asked Questions:

Each student must have an individual account to receive a certificate of completion in their name.

No. Training 9-1-1 Heroes is not a TCOLE training provider, thus is not allowed to report courses to TCLEDDS. Agency training coordinators or administrators may vet the training program to report in-house. All required TCOLE documentation is available to training coordinators or agency administrators upon request.

Yes! Training 9-1-1 Heroes offers bulk pricing for agencies of all sizes. For more information regarding bulk pricing, click here.

Training 9-1-1 Heroes accepts checks, credit cards, and purchase orders.

Agencies may add new employees at any point during their subscription for no additional cost!

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  • 54 Courses
  • Community Access
  • Some Courses Massachusetts 9-1-1 Approved
  • Some Courses New Jersey OETS Approved
This bundle also includes:
  • Training Resources
  • Employee Recognition Resources
  • 9-1-1 Worksheets
Buy $20.00