Emergency Communication Professional (ECP) Training Bundle
Online Continuing Education
About this Bundle
The courses in the Emergency Communications Professional (ECP) bundle are 100% geared toward 9-1-1 ECPs. Most courses will take approximately two hours to complete.
What You Will Learn
Courses Include:
Training 9-1-1 Heroes is in the process of updating all currently posted courses.
- Course Presentation
- Course-Related Activities
- Course-Related Videos
- Knowledge Checkpoints
- Course Discussion
- Final Exam
A Training Site Made by a Dispatcher for Dispatchers
This site has been a Godsend for my agency. The bundles are extremely affordable and the classes are informative. The site is easy to navigate. Training is so important for dispatchers, and there is not a lot out there that is geared specifically for dispatch so I am grateful for a training site that is made by a dispatcher for dispatchers.
Cristine Trogden
Lake County, MT
Included with the ECP Bundle
12 Month Access
9-1-1 Communities
Knowledge Checks and Exams
Downloadable Worksheets
Completion Certificates
24/7 Access
Revisit Completed Courses
Access Anywhere
This bundle includes the following courses:
Several new courses are posted each year.
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Spring Weather Hazards
2-Hour Continuing Education Course
9-1-1 Worksheets
Extra activities which can be used in training, incentives, or just for fun.
Online Quizzes
Online Quizzes for Trainees
Recognition Activities
PDF files must be downloaded to your computer to use files with fill-able fields.
Training Activities
Activities for new and seasoned Telecommunicators.
9-8-8: Suicide & Crisis Line
2-Hour Course
Active Assailant for TCs
Full Narrated-Course
Animal Calls
2-Hour Continuing Education
Autism Spectrum Disorder
2-Hour Continuing Education
Barricaded Persons
2-Hour Continuing Education
Bombs and Explosive Devices
2-Hour Continuing Education
Bullying in the ECC
2-Hour Continuing Education
Chemical Suicide
2-Hour Continuing Education
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Conduct Disorders
2-Hour Continuing Education Course
Cultural Awareness
2-Hour Continuing Education
Customer Service
2-Hour Continuing Education Updated: 2022
Deaf Culture and TDD
Meets requirements for TDD training. The DOJ recommends TDD training at least as often as voice calls, but every 6 months at a minimum. 4-Hour Course
Diabetes
2-Hour Continuing Education Course
Domestic Violence
2-Hour Continuing Education
DV: Power & Control
2-Hour Course
Excited Delirium
2-Hour Continuing Education
Gangs
2-Hour Continuing Education
Hate Crimes
2-Hour Continuing Education
Hidden Hazards
2-Hour Continuing Education
Human Trafficking
2-Hour Continuing Education
Hurricanes
2-Hour Continuing Education
Implicit Bias
2-Hour Continuing Education
K9s in Public Safety
2-Hour Continuing Education Course
Liability for ECPs
2-Hour Continuing Education
Mass Casualty Incidents
2-Hour Continuing Education
Mental Illness
2-Hour Continuing Education
Missing Children
2-Hour Continuing Education
Missing Person Entries
4-Hour Course
Opioid Overdoses
2-Hour Continuing Education Course
Outlaw Motorcycle Gangs
2-Hour Continuing Education
Protective Orders
2-Hour Continuing Education
Radio Communications
2-Hour Continuing Education
Recognition from Within
Ideas for in-house recognition, narrated course.
Sexual Assault
2-Hour Continuing Education
Sovereign Citizens
2-Hour Course Updated December 2022
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Spring Weather Emergencies
2-Hour Continuing Education
Stalking
2-Hour Continuing Education
Stolen Vehicles
2-Hour Continuing Education
Structure Fires
2-Hour Continuing Education
Suicidal Callers
2-Hour Continuing Education
Suicide by Cop
2-Hour Continuing Education
Swatting
2-Hour Continuing Education
Traumatic Brain Injuries
2-Hour Continuing Education Course
TTY Refresher: ADA Requirements
2-Hour Continuing Education Course
TTY Refresher: Trailblazers
Meets requirements for TDD refresher training. The DOJ recommends TDD training at least as often as voice calls, but at least every 6 months.
TDD Refresher: The ADA
Meets requirements for TDD training. The DOJ recommends TDD training at least as often as voice calls, but every 6 months at a minimum.
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TDD Refresher: ASL
2-Hour Course
TDD Refresher: Crime Victims
Meets requirements for TDD training. The DOJ recommends TDD training at least as often as voice calls, but every 6 months at a minimum. 4-Hour Course
TDD: Speech Disabilities
Meets requirements for TDD training. The DOJ recommends TDD training at least as often as voice calls, but every 6 months at a minimum. 4-Hour Course
TDD Refresher: Technologies
Meets requirements for TDD training. The DOJ recommends TDD training at least as often as voice calls, but every 6 months at a minimum.
Terrorist Active Shooter
2-Hour Continuing Education
There's No Such Thing as Routine
Full 6-Hour Narrated Class
Traffic Stops
2-Hour Continuing Education Updated November 2022
Train Accidents
2-Hour Continuing Education
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Understanding Ethics
2-Hour Continuing Education Course
Water Rescues
2-Hour Continuing Education Course
Weapons of Mass Destruction
2-Hour Continuing Education
Wildfires
2-Hour Continuing Education
Frequently Asked Questions:
Each student must have an individual account to receive a certificate of completion in their name.
No. Training 9-1-1 Heroes is not a TCOLE training provider, thus is not allowed to report courses to TCLEDDS. Agency training coordinators or administrators may vet the training program to report in-house. All required TCOLE documentation is available to training coordinators or agency administrators upon request.
Yes! Training 9-1-1 Heroes offers bulk pricing for agencies of all sizes. For more information regarding bulk pricing, click here.
Training 9-1-1 Heroes accepts checks, credit cards, and purchase orders.
Agencies may add new employees at any point during their subscription for no additional cost!
This bundle also includes:
- Training Resources
- Employee Recognition Resources
- 9-1-1 Worksheets