Emergency Communication Professional (ECP) Training Bundle
Online Continuing Education
About this Bundle
The courses in the Emergency Communications Professional (ECP) bundle are 100% geared toward 9-1-1 ECPs. Most courses will take approximately two hours to complete.
What You Will Learn
Courses Include:
Training 9-1-1 Heroes is in the process of updating all currently posted courses.
- Course Presentation
- Course-Related Activities
- Course-Related Videos
- Knowledge Checkpoints
- Course Discussion
- Final Exam
A Training Site Made by a Dispatcher for Dispatchers
This site has been a Godsend for my agency. The bundles are extremely affordable and the classes are informative. The site is easy to navigate. Training is so important for dispatchers, and there is not a lot out there that is geared specifically for dispatch so I am grateful for a training site that is made by a dispatcher for dispatchers.
Cristine Trogden
Lake County, MT
Included with the ECP Bundle
12 Month Access
9-1-1 Communities
Knowledge Checks and Exams
Downloadable Worksheets
Completion Certificates
24/7 Access
Revisit Completed Courses
Access Anywhere
This bundle includes the following courses:
Several new courses are posted each year.
9-1-1 Worksheets
Extra activities which can be used in training, incentives, or just for fun.
Recognition Activities
PDF files must be downloaded to your computer to use files with fill-able fields.
Training Activities
Activities for new and seasoned Telecommunicators.
9-8-8: Suicide & Crisis Line
2-Hour Course
Active Assailant for TCs
Full Narrated-Course
Animal Calls
2-Hour Continuing Education
Autism Spectrum Disorder
2-Hour Continuing Education
Barricaded Persons
2-Hour Continuing Education
Bombs and Explosive Devices
2-Hour Continuing Education
Bullying in the ECC
2-Hour Continuing Education
Chemical Suicide
2-Hour Continuing Education
Cultural Awareness
2-Hour Continuing Education
Customer Service
2-Hour Continuing Education Updated: 2022
Deaf Culture and TDD
Meets requirements for TDD training. The DOJ recommends TDD training at least as often as voice calls, but every 6 months at a minimum. 4-Hour Course
Domestic Violence
2-Hour Continuing Education
DV: Power & Control
2-Hour Course
Ethics for Telecommunicators
2-Hour Continuing Education
Excited Delirium
2-Hour Continuing Education
Gangs
2-Hour Continuing Education
Hate Crimes
2-Hour Continuing Education
Hidden Hazards
2-Hour Continuing Education
Human Trafficking
2-Hour Continuing Education
Hurricanes
2-Hour Continuing Education
Implicit Bias
2-Hour Continuing Education
K9s in Public Safety
2-Hour Continuing Education Course
Liability for ECPs
2-Hour Continuing Education
Mass Casualty Incidents
2-Hour Continuing Education
Mental Illness
2-Hour Continuing Education
Missing Children
2-Hour Continuing Education
Missing Person Entries
4-Hour Course
Opioid Overdoses
2-Hour Continuing Education Course
Outlaw Motorcycle Gangs
2-Hour Continuing Education
Protective Orders
2-Hour Continuing Education
Radio Communications
2-Hour Continuing Education
Recognition from Within
Ideas for in-house recognition, narrated course.
Sexual Assault
2-Hour Continuing Education
Sovereign Citizens
2-Hour Course Updated December 2022
Spring Weather Emergencies
2-Hour Continuing Education
Stalking
2-Hour Continuing Education
Stolen Vehicles
2-Hour Continuing Education
Structure Fires
2-Hour Continuing Education
Suicidal Callers
2-Hour Continuing Education
Suicide by Cop
2-Hour Continuing Education
Swatting
2-Hour Continuing Education
TTY Refresher: ADA Requirements
2-Hour Continuing Education Course
TDD Refresher: The ADA
Meets requirements for TDD training. The DOJ recommends TDD training at least as often as voice calls, but every 6 months at a minimum.
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TDD Refresher: ASL
2-Hour Course
TDD Refresher: Crime Victims
Meets requirements for TDD training. The DOJ recommends TDD training at least as often as voice calls, but every 6 months at a minimum. 4-Hour Course
TDD: Speech Disabilities
Meets requirements for TDD training. The DOJ recommends TDD training at least as often as voice calls, but every 6 months at a minimum. 4-Hour Course
TDD Refresher: Technologies
Meets requirements for TDD training. The DOJ recommends TDD training at least as often as voice calls, but every 6 months at a minimum.
Terrorist Active Shooter
2-Hour Continuing Education
There's No Such Thing as Routine
Full 6-Hour Narrated Class
Traffic Stops
2-Hour Continuing Education Updated November 2022
Train Accidents
2-Hour Continuing Education
Water Rescues
2-Hour Continuing Education Course
Weapons of Mass Destruction
2-Hour Continuing Education
Wildfires
2-Hour Continuing Education
Frequently Asked Questions:
Each student must have an individual account to receive a certificate of completion in their name.
No. Training 9-1-1 Heroes is not a TCOLE training provider, thus is not allowed to report courses to TCLEDDS. Agency training coordinators or administrators may vet the training program to report in-house. All required TCOLE documentation is available to training coordinators or agency administrators upon request.
Yes! Training 9-1-1 Heroes offers bulk pricing for agencies of all sizes. For more information regarding bulk pricing, click here.
Training 9-1-1 Heroes accepts checks, credit cards, and purchase orders.
Agencies may add new employees at any point during their subscription for no additional cost!
This bundle also includes:
- Training Resources
- Employee Recognition Resources
- 9-1-1 Worksheets