Active Assailant for Telecommunicators

Special Pricing

Get this course for only $10 per student until October 1, 2019.

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Buy Active Assailant for Telecommunicators

Active Assailant for Telecommunicators

Course Goal

To prepare Telecommunicators for processing an active assailant call.

Active assailant calls can happen anywhere. During these incidents, the Telecommunicator will be overwhelmed. It is important the Telecommunicator has training in active assailant incidents, before they receive the call. 

It's no longer the matter of if, but when your agency will be affected by an active assailant incident. 



This course will discuss:

  • the evolution of active assailant training 
  • the definitions associated with active assailant incidents
  • recent FBI studies
  • the history of active assailant incidents
  • mentality and characteristics of an active assailant
  • warning signs of an active assailant
  • the phases of an active assailant
  • questions to ask callers
  • instructions to give callers
  • the Telecommunicator's responsibilities in an active assailant incident
  • responsibilities of the radio operator during an active assailant incident 
  • active assailant incidents at public safety locations
  • the impact of active assailant incidents

Students will have the ability to pause and resume the course as needed. Videos/audios can be paused, and all videos/audios include a written transcript. 

Students will receive a certificate of completion after successfully passing the final exam with a score of 75% or higher. 

This is a full Active Assailant course.

Times listed in the modules below only reflect the times of the videos in each section.

It will take students 6-8 hours to complete the course. 


Course Documentation

  • Online Course Acknowledgement
  • Expectations for Online Students
  • Learning Objectives
  • Audio/Videos
  • Active Assailant Worksheet



  • Active Assailant Introduction.pdf
  • Video Transcript: Active Assailant Defined
  • Video: Active Assailant Defined
  • Video Transcript: Breaking News - Mass Stabbing
  • Video: Breaking News - Mass Stabbing
  • Knowledge Checkpoint

Definitions and Recent Statistics


  • Active Assailant Definitions and Recent Statistics
  • Video Transcript: 221 People Killed in Active Shooter Incidents from 2016-2017 FBI Report Says
  • Video: 221 people killed in active shooter incidents from 2016-2017 FBI Report Says
  • Resource: Active Shooter Incidents in the US 2016-2017 (FBI Report)
  • Knowledge Checkpoint

History and Increase in Incidents


  • Active Assailant History and Increase.pdf
  • Video Transcript: A History of Violence Mass Shootings in America
  • Video: A History of Violence: Mass Shootings in America
  • Knowledge Checkpoint

Mentality and Characteristics


  • Active Assailant Mentality and Characteristics.pdf
  • Video Transcript: Inside the Mind of a Mass Killer
  • Video: Inside the Mind of a Mass Killer
  • Knowledge Checkpoint

Warning Signs


  • Active Assailant Warning Signs.pdf
  • Video Transcript: Elliot Rodger Retribution
  • Video: Elliot Rodgers Retribution
  • Resource: Manifesto of Elliot Rodger
  • Resource: Pre-Attack Behaviors of Active Shooters in the US 2000-2013 (FBI Report)
  • Knowledge Checkpoint

Five Phases


  • Five Phases
  • Video Transcript: Jared Loughner
  • Video: Jared Loughner
  • Resource: Jared Loughner Shooting Timeline
  • Resource - James Holmes Notebook
  • James Holmes Notebook
  • Knowledge Checkpoint

Questions for Callers


  • Questions for Callers
  • Audio Transcript: Trolley Square 911 Call
  • Audio: Trolley Square 911 Call
  • Question: Trolley Square 911 Call
  • Video Transcript: Omar Thornton's 911 Call
  • Video: Omar Thornton's 911 Call
  • Resource: Active Assailant Call Guide
  • Active Assailant Scenario - Call 1
  • Active Assailant Scenario - Call 2
  • Knowledge Checkpoint

Instructions for Callers


  • Instructions for Callers
  • Audio Transcript: Trolley Square Call #2
  • Video: Trolley Square Call #2
  • Questions: Trolley Square Call #2
  • Video Transcript: What Should You do if There's an Active Shooter
  • Video: What should you do if there is an active shooter
  • Knowledge Checkpoint

TC Responsibilities


  • Telecommunicator Responsibilities
  • Video: Inside James Holmes Apartment - No Audio
  • Video Transcript: Teenager's Plot to Kill Family, Bomb School Foiled
  • Video: Teenager's Plot to Kill Family, Bomb School Foiled
  • What steps has your PSAP taken to prepare you for an active assailant incident?
  • Knowledge Checkpoint

On the Radio


  • On the Radio
  • Audio: North Hollywood Bank Robbery Radio Traffic Excerpt
  • Video: Aurora Theater Radio Traffic Excerpt
  • Video: Route 91 Harvest Festival Radio Traffic Excerpt
  • Dispatch This
  • Knowledge Checkpoint

Incidents at Public Safety Facilities


  • Incidents at Public Safety Facilities
  • Video Transcript: Latah County Inicident
  • Video: Latah County Incident
  • Audio Transcript: Latah County Incident
  • Audio: Latah County Incident
  • Video Transcript: McKinney Inicident
  • Video: McKinney PD Shooting
  • News Article: McKinney Incident
  • Video: Detroit PD Shooting (No Audio)
  • Knowledge Checkpoint

The Impact


  • Active Assailant Impact.pdf
  • Video Transcript: Dispatcher Who Took Terrifying Call Pushes for Change
  • Dispatcher Who Took Terrifying Call Pushes for Change
  • Example: Employee Assistance Program Brochure
  • What does your PSAP have in place for Telecommunicators who deal with critical incidents?
  • Knowledge Checkpoint



  • Active Assailant Conclusion.pdf
  • Video Transcript - Unsung Heroes
  • Dispatchers Unsung Heroes of Madison Township School Shooting
  • Active Assailant Resources
  • Thank You!

Course Final Exam

  • Final Exam

Course Evaluation

  • Course Evaluation

About Your Instructor

Tina L.  Chaffin

Tina L. Chaffin

9-1-1 Training Specialist

I have over 22 years of experience as a 9-1-1 Telecommunicator/Trainer. I have experience in PSAPs large and small. I currently work part-time in a PSAP to retain my skills and industry knowledge.

I am passionate about training and public education. 

I currently hold the following certifications NENA ENP, APCO RPL, Texas Commission on Law Enforcement Master Telecommunicator and Advanced Instructor, Texas Department of Public Safety TCIC/TLETS Instructor, and National Center for Missing and Exploited Children Instructor.

Learning Objectives

Define terms related to active assailant.

Discuss history of active assailant incidents.

Identify characteristics and warning signs of an active assailant.

Describe the Telecommunicator's responsibility in an active assailant incident.

Demonstrate questions and instructions given to callers during an active assailant incident.

Recognize the impact of active assailant incidents to Telecommunicators.



Active Assailant Course

Bulk discounts are available for agencies wishing to purchase this course for their entire staff. Email Tina through the About Us tab.


Continuing Education

Students completing this class will receive a code at the end of the course to receive a discount on the Telecommunicator continuing education bundle.