Learning Objectives

Upon completion of this training, the student will be able to:

  • Define liability.

  • State terms and definitions related to liability.

  • Differentiate negligence from gross negligence.

  • List the four elements of negligence.

  • List seven common types of negligence in the ECC.

  • Recognize areas of liability in the ECC.

  • Discuss liability cases involving ECPs and ECCs.

Course Content

    1. Course Information

    2. Liability for ECPs Learning Objectives

    3. Liability for ECPs Worksheet

    1. Introduction

    2. Video: Woman Sues 9-1-1 Dispatch Company after Calls Allegedly went Unanswered

    3. Knowledge Checkpoint

    1. Terminology

    2. Video: 9-1-1 Recording - Did Liability fears Lead to Death

    3. Knowledge Checkpoint

    1. Elements of Negligence

    2. Video: What is Negligence?

    3. Knowledge Checkpoint

    1. Types of Negligence

    2. Video: Florida 911 Dispatch Supervisor was watching Netflix while Caller Tried to Get Help After Shooting

    3. Video Question

    4. Knowledge Checkpoint - Scenarios

    1. Areas of Liability

    2. Video: Lawsuit Calls for Answers on Faulty Dispatch

    3. Knowledge Checkpoint

About this course

  • Free
  • 38 lessons
  • 0.5 hours of video content