Telecommunicators are held to the standards listed in the Americans with Disabilities Act. Many know they must have TDD training, but don’t know the reasoning behind the course. This course will shed light on the requirements set forth in the Americans with Disabilities Act.
I have over 22 years of experience as a 9-1-1 Telecommunicator/Trainer. I have experience in PSAPs large and small. I currently work part-time in a PSAP to retain my skills and industry knowledge.
I am passionate about training and public education.
I currently hold the following certifications NENA ENP, APCO RPL, Texas Commission on Law Enforcement Master Telecommunicator and Advanced Instructor, Texas Department of Public Safety TCIC/TLETS Instructor, and National Center for Missing and Exploited Children Instructor.