2018 Monthly Training Activities

Purchase the Training Bundle to access this content.


$20.00 / year Regular Price Subscribe $20.00 / year
$5.00 Training Activities Only Buy Now

Learning Today - Leading Tomorrow

Reinforcing Basic Call Taking Skills

Training Activities for 9-1-1 Telecommunicator Trainees or Continuing Education for Seasoned Telecommunicators

These training activities are meant to encourage the Telecommunicator to "get back to the basics." By participating in continuing education Telecommunicators will lessen their liability.


Free Preview - Training Activity

  • Call Classification Training Activity
  • Please share how this activity has helped in your PSAP.

January Training Activity

  • Journalistic Approach and Call Type Activity
  • Please share how this activity helped in your PSAP.

February Training Activity

  • Empathy Activity
  • Please share how this activity helped in your PSAP.

March Training Activity

  • Getting to Know You
  • Please share how this activity helped in your PSAP.

April Training Activity

  • SOP Scavenger Hunt
  • What questions are you going to add?

May Training Activity

  • Cultural Diversity Photo Scavenger Hunt
  • How did this activity help your students start a discussion about diversity?

June Training Activity

  • There's No Such Thing as Routine
  • Have you ever taken what you thought was a routine call only to find out it was not routine?

July Training Activity

  • Open-Ended Questions
  • What question would you add to this activity to convert from closed-ended to open-ended?

August Training Activity

  • Terrorist Targets
  • Share a potential target in your jurisdiction.

September Training Activity

  • 911 in the News
  • What 9-1-1 in the News story has had the most impact to you as a Telecommunicator?

October Training Activity

  • Recognizing Diversity in Public Safety

November Training Activity

  • Calltaking Quiz

December Training Activity

  • Ethical Dilemmas

January 2019 Training Activity

  • Trainer Evaluation Form

February 2019 Training Activity

  • Missing Person Entries

March 2019 Training Activity

  • Listening Exercise

April 2019 Training Activity

  • Descriptions

May 2019 Training Activity

  • Ride-Out Forms

June 2019 Training Activity

  • Brevity and Accuracy

July 2019 Training Activity

  • NENA 9-1-1 Glossary Scavenger Hunt

August 2019 Training Activity

  • Top 3

September 2019 Training Activity

  • First Line

October 2019 Training Activity

  • What is a Crisis?

November 2019 Training Activity

  • Duty to Act

December 2019 Training Activity

  • NCIC Entries

January 2020 Training Activity

  • Liability Terms

February 2020 Training Activity

  • After-Training Report

March 2020 Training Activity

  • Nlets Help Files

April 2020 Training Activity

  • Training Resource Manual Template

May 2020 Training Activity

  • Fire Quiz

About Your Instructor

Tina L.  Chaffin

Tina L. Chaffin

9-1-1 Training Specialist

I have over 22 years of experience as a 9-1-1 Telecommunicator/Trainer. I have experience in PSAPs large and small. I currently work part-time in a PSAP to retain my skills and industry knowledge.

I am passionate about training and public education. 

I currently hold the following certifications NENA ENP, APCO RPL, Texas Commission on Law Enforcement Master Telecommunicator and Advanced Instructor, Texas Department of Public Safety TCIC/TLETS Instructor, and National Center for Missing and Exploited Children Instructor.




Responder Safety


Caller Safety


Bystander Safety

Call Typing