2018 Monthly Training Activities
Pricing
Learning Today - Leading Tomorrow
Reinforcing Basic Call Taking Skills
Training Activities for 9-1-1 Telecommunicator Trainees or Continuing Education for Seasoned Telecommunicators
These training activities are meant to encourage the Telecommunicator to "get back to the basics." By participating in continuing education Telecommunicators will lessen their liability.
These training activities are meant to encourage the Telecommunicator to "get back to the basics." By participating in continuing education Telecommunicators will lessen their liability.
Content
Free Preview - Training Activity
- Call Classification Training Activity
- Please share how this activity has helped in your PSAP.
January Training Activity
- Journalistic Approach and Call Type Activity
- Please share how this activity helped in your PSAP.
February Training Activity
- Empathy Activity
- Please share how this activity helped in your PSAP.
March Training Activity
- Getting to Know You
- Please share how this activity helped in your PSAP.
April Training Activity
- SOP Scavenger Hunt
- What questions are you going to add?
May Training Activity
- Cultural Diversity Photo Scavenger Hunt
- How did this activity help your students start a discussion about diversity?
June Training Activity
- There's No Such Thing as Routine
- Have you ever taken what you thought was a routine call only to find out it was not routine?
July Training Activity
- Open-Ended Questions
- What question would you add to this activity to convert from closed-ended to open-ended?
August Training Activity
- Terrorist Targets
- Share a potential target in your jurisdiction.
September Training Activity
- 911 in the News
- What 9-1-1 in the News story has had the most impact to you as a Telecommunicator?
October Training Activity
- Recognizing Diversity in Public Safety
November Training Activity
- Calltaking Quiz
December Training Activity
- Ethical Dilemmas
January 2019 Training Activity
- Trainer Evaluation Form
February 2019 Training Activity
- Missing Person Entries
March 2019 Training Activity
- Listening Exercise
April 2019 Training Activity
- Descriptions
May 2019 Training Activity
- Ride-Out Forms
June 2019 Training Activity
- Brevity and Accuracy
July 2019 Training Activity
- NENA 9-1-1 Glossary Scavenger Hunt
About Your Instructor
Tina Chaffin
9-1-1 Training SpecialistI have over 20 years experience as a 9-1-1 Telecommunicator/Trainer. I have experience in PSAPs large and small. I am passionate about training and public education.
I currently hold the following certifications:
- NENA ENP
- APCO RPL
- Texas Commission on Law Enforcement Advanced Instructor
- Texas Department of Public Safety Associate and TLETS Instructor
- National Center for Missing and Exploited Children Instructor
I have been providing continuing education training modules for Telecommunicators for over 3 years.