Training 9-1-1 Heroes
Classroom Training
Training 9-1-1 Heroes provides low-cost classroom training for ECPs. A complete catalog is available upon request.
- Active Assailant for ECPs (16 hours)
- ECP Training Officer (24 hours)
- Basic TCOLE Instructor (40 hours)
- Advanced TCOLE Instructor (40 hours)
- TCIC/TLETS Training (8-24 hours)
Upcoming Classroom Training
Registration is required for all courses. Students must be employed by a law enforcement agency or have approval from the host agency to attend. All students registering for TCIC/TLETS courses must have a TLETS ID.
Active Assailant
Mass shooting attacks are becoming all too common. Agencies big and small have had active assailant incidents. While no training could prepare an ECP for the overwhelming events of a true active assailant incident, this training will help the ECP understand the importance of moving through each call, gathering pertinent information, and recognizing hazards for responders, callers, and bystanders. This course will focus on lessons learned from prior mass shootings.
- July 23-24, 2025 (El Paso)
Basic Instructor
This Basic Instructor Certification course is designed to provide the basic concepts of instruction and to increase the quality of professional law enforcement training. This course introduces the student to the teaching-learning process, phases of the teaching-learning process, factors affecting learning, preparing a lesson plan, and methods of instruction. The students will be taught how to develop and use instructional media to enhance their presentations. In addition, the fundamental techniques of developing testing and evaluation procedures will be presented.
- Sept 15-19, 2025 (Lubbock) Pending
- Sept 29-Oct 3, 2025 (Atascosa)
Basic Telecommuniator Licensing Course
This two-week course meets Texas licensing requirements and will prepare students for the Texas Telecommunicator Licensing exam. Students will be given an online study guide to prepare for the course.
- October 20-31, 2025. Test Nov 3rd. (Denison) $Free
Missing Children and the 9-1-1 Center
The first 2 hours are critical in a missing child case. In a true abduction, most children are killed within the first few hours of their abduction. Emergency Communication Professionals must get comprehensive information on all missing children to assist in the search for the child.
- August 7, 2025 (Austin) $Free
Suicidal Callers
Suicidal callers are desperate and don’t know where to turn. When they call 9-1-1, it is imperative that the 9-1-1 Emergency Communication Professional can build rapport with the caller and gain valuable information for the responders to get the caller the help they need.
- August 6, 2025 (Austin) $Free
TCIC/TLETS Mobile ($25)
This course is for operators who perform TCIC/NCIC functions at any level lower than full access. Generally, this pertains to inquiry only. It also covers information about driver's licenses and vehicle registration. This course is for officers who access returns on an MDT, the DA's office employees, and jailers who do not run CCQ.
- October 8, 2025 (Franklin) $25
- October 16, 2025 (Uvalde) $25
TCIC/TLETS LTFA ($25)
TCIC/TLETS Less Than Full Access Operator Training Course (TCOLE #4801 - 16 hours): This course is for operators who perform TCIC/NCIC functions at any level lower than full access. Generally, this pertains to inquiry only. It also covers navigation of the databases that are connected to the TLETS system such as administrative messages, driver license, vehicle registration, and instructions regarding proper procedures for broadcasting in the state and nationwide. This course requires the TCIC/TLETS Operation Manual Parts 1 - 2. This course is for dispatchers who do not enter into NCIC/TCIC and jailers who run CCQ.
- October 8-9, 2025
TCIC/TLETS FA ($50)
TCIC/TLETS Full Access Operator Training Course (TCOLE #4802 - 24 hours): This course is for operators who perform all TCIC/NCIC functions, including inquiry, entry, modification, clearing, canceling, and III functions. It also covers navigation of the databases that are connected to the TLETS system such as administrative messages, driver license, vehicle registration, and instructions regarding proper procedures for broadcasting in the state and nationwide. This course requires the TCIC/TLETS Operation Manual Parts 1 - 3. This course is for dispatchers and court/record clerks who make entries into TCIC/NCIC.
- October 8-10, 2025
