Training 9-1-1 Heroes
Classroom Training

Training 9-1-1 Heroes provides low-cost classroom training for ECPs. A complete catalog is available upon request.

  • Active Assailant for ECPs (16 hours)
  • ECP Training Officer (24 hours)
  • Basic TCOLE Instructor (40 hours)
  • Advanced TCOLE Instructor (40 hours)
  • TCIC/TLETS Training (8-24 hours)

Schedule Training

Upcoming Classroom Training

Registration is required for all courses. Students must be employed by a law enforcement agency or have approval from the host agency to attend. All students registering for TCIC/TLETS courses must have a TLETS ID.

Active Assailant

Mass shooting attacks are becoming all too common. Agencies big and small have had active assailant incidents. While no training could prepare an ECP for the overwhelming events of a true active assailant incident, this training will help the ECP understand the importance of moving through each call, gathering pertinent information, and recognizing hazards for responders, callers, and bystanders. This course will focus on lessons learned from prior mass shootings.
  • July 23-24, 2025 (El Paso)
July Registration

Advanced Instructor

This course will advance the instructor's knowledge and understanding of student motivations and generational values. The course will also enhance the development of instructor skills in preparation, presentation, and overall competency in training.
  • May 19-23, 2025 (SAC/Atascosa) $175
  • July 7-11, 2025 (Victoria College) $Free
May Registration July Registration

              

Chef demonstrating professional knife skills

Basic Instructor

This Basic Instructor Certification course is designed to provide the basic concepts of instruction and to increase the quality of professional law enforcement training. This course introduces the student to the teaching-learning process, phases of the teaching-learning process, factors affecting learning, preparing a lesson plan, and methods of instruction. The students will be taught how to develop and use instructional media to enhance their presentations. In addition, the fundamental techniques of developing testing and evaluation procedures will be presented.
  • July 28-Aug 1, 2025 (Belton) Sold Out
  • Sept 15-19, 2025 (Lubbock) Pending
July Sold Out Sept Reg Coming Soon

Basic Telecommuniator Licensing Course

This two-week course meets Texas licensing requirements and will prepare students for the Texas Telecommunicator Licensing exam. Students will be given an online study guide to prepare for the course.
  • June 9-12, and June 16-19, 2025. Test June 20th. (Austin)
  • October 20-31, 2025. Test Nov 3rd. (Denison) $Free
June Sold Out Oct Registration

Communications Training Officer (CTO) Course

Training new Emergency Communications Professionals is an important responsibility. This 3-day course will provide students with the skills necessary to provide on-the-job training, counseling, and feedback to trainees.
  • July 1-3, 2025 (Kyle) $Free
July Registration

Missing Children and the 9-1-1 Center

The first 2 hours are critical in a missing child case. In a true abduction, most children are killed within the first few hours of their abduction. Emergency Communication Professionals must get comprehensive information on all missing children to assist in the search for the child.
  • August 7, 2025 (Austin) $Free
Aug Registration
Pastry chef creating French macarons

New Supervisor Course for TCs

Getting promoted to a supervisor can be exciting and intimidating. This course will cover basic skills and communication techniques beneficial to a new supervisor. It will also help an Emergency Communication Professional understand and troubleshoot the transition from ECP to supervisor.
  • July 16-18, 2025 (Austin) $Free
July Registration

Suicidal Callers

Suicidal callers are desperate and don’t know where to turn. When they call 9-1-1, it is imperative that the 9-1-1 Emergency Communication Professional can build rapport with the caller and gain valuable information for the responders to get the caller the help they need.
  • August 6, 2025 (Austin) $Free
Aug Registration

TCIC/TLETS Mobile ($25)

This course is for operators who perform TCIC/NCIC functions at any level lower than full access. Generally, this pertains to inquiry only. It also covers information about driver's licenses and vehicle registration. This course is for officers who access returns on an MDT, the DA's office employees, and jailers who do not run CCQ.
  • May 12, 2025 (Sherman) $25
  • October 16, 2025 (Uvalde) $25
Sherman Registration Uvalde Registration