The Reason: 

9-1-1 Telecommunicators are often the last to receive training. Each day our profession evolves, and each day a there is a new threat to our responders. It is critical that 9-1-1 Telecommunicators have the opportunity for continuing education. Many agencies do not have the budget to send Telecommunicators to class. Training 9-1-1 Heroes provides quality online learning courses and activities for a nominal yearly fee. 

Training 9-1-1 Heroes is not a contract training provider with TCOLE, and as such, is unable to report training hours to TCOLE. Agency training coordinators/administrators wishing to submit training from this site for TCOLE hours may find required documents under the course documentation page. 

The Mission:

The mission of Training 9-1-1 Heroes is to ensure EVERY 9-1-1 Telecommunicator has an opportunity for ongoing education. 

The Value:

Training 9-1-1 Heroes will provide a monthly continuing education course. These courses take approximately 1 hour to complete. The courses have power point slides, videos, discussion questions, knowledge checks, and a final examination. A course certificate will be provided upon completion of the course.

Additionally, each month a training activity and an employee recognition activity will be posted. The training activities are meant to reinforce basic Telecommunicator skills. Activities can be used for new and seasoned Telecommunicators. The employee recognition activities are resources that will allow PSAPs to grow their own recognition program. The activities serve to encourage Telecommunicators to recognize each other for a job well-done.

Priced at only $20 per year, per Telecommunicator, the resources on this site are valuable and affordable to Telecommunicators at any size agency. For bulk purchases contact

The Founder:

Training 9-1-1 Heroes was founded by Tina L. Chaffin, ENP, RPL. Tina has over 21 years of experience in 9-1-1. Her experience includes large cities, small cities, counties, an international airport, and a large university. 

Tina holds the following licenses/certifications:

  • Master Telecommunicator 
  • Advanced TCOLE Instructor
  • TLETS Instructor
  • TCIC/NCIC Instructor
  • NCMEC Instructor

Tina is passionate about training other 9-1-1 Telecommunicators. Many training sites that provide training for Telecommunicators have training produced by individuals with no true Telecommunicator experience. Tina uses her experience as a Telecommunicator to ensure course content and topics are relevant and useful to Telecommunicators.

If you have a topic you would like to see covered, or need help with a training activity please email: