The Reason:

9-1-1 Telecommunicators are often the last to receive training. Each day our profession evolves, and each day a there is a new threat to our responders. It is critical that 9-1-1 Telecommunicators have the opportunity for continuing education. Many agencies do not have the budget to send Telecommunicators to class. Training 9-1-1 Heroes provides quality online learning courses and activities for a nominal yearly fee.

Training 9-1-1 Heroes is not a contract training provider with TCOLE, and as such, is unable to report training hours to TCOLE. Agency training coordinators/administrators wishing to submit training from this site for TCOLE hours must properly vet the site to determine if it meets agency/TCOLE standards. TCOLE documentation (Bio, Lesson Plan, Test Key) are available upon request.

The Mission:

The mission of Training 9-1-1 Heroes is to ensure EVERY 9-1-1 Telecommunicator has an opportunity for ongoing education.

The Value:

Training 9-1-1 Heroes will provide monthly continuing education courses. These courses take approximately 1-2 hours to complete. The courses have PowerPoint slides, videos, discussion questions, knowledge checks, and a final examination. A course certificate will be provided upon completion of the course.


In addition to continuing education courses, Telecommunicators will have access to a variety of 9-1-1 worksheets, training activities, and employee recognition activities.


Bulk pricing is available for agencies of all sizes.


Tina L. Chaffin

9-1-1 Training Specialist

Tina has over 25 years of experience as a 9-1-1 Emergency Communication Professional/Training Specialist. She has experience in ECCs (large and small) and currently works in a small ECC in the San Antonio area. Tina is passionate about training and public education.

Tina holds the following certifications:



• Texas Commission on Law Enforcement Advanced Instructor

• Texas Department of Public Safety TCIC/TLETS Instructor

• National Center for Missing and Exploited Children Course Instructor

Tina has been providing continuing education training modules for Telecommunicators for over 8 years.