9-1-1 Telecommunicators are often the last to receive training. Each day our profession evolves, and each day a there is a new threat to our responders. It is critical that 9-1-1 Telecommunicators have the opportunity for continuing education. Many agencies do not have the budget to send Telecommunicators to class. Training 9-1-1 Heroes provides quality online learning courses and activities for a nominal yearly fee.
Training 9-1-1 Heroes is not a contract training provider with TCOLE, and as such, is unable to report training hours to TCOLE. Agency training coordinators/administrators wishing to submit training from this site for TCOLE hours must properly vet the site to determine if it meets agency/TCOLE standards. TCOLE documentation (Bio, Lesson Plan, Test Key) are available upon request.The Mission:
The mission of Training 9-1-1 Heroes is to ensure EVERY 9-1-1 Telecommunicator has an opportunity for ongoing education.
Training 9-1-1 Heroes will provide monthly continuing education courses. These courses take approximately 1-2 hours to complete. The courses have PowerPoint slides, videos, discussion questions, knowledge checks, and a final examination. A course certificate will be provided upon completion of the course.
In addition to continuing education courses, Telecommunicators will have access to a variety of 9-1-1 worksheets, training activities, and employee recognition activities.
Bulk pricing is available for agencies of all sizes.
Tina holds the following certifications:
• NENA ENP
• APCO RPL
• Texas Commission on Law Enforcement Advanced Instructor
• Texas Department of Public Safety TCIC/TLETS Instructor
• National Center for Missing and Exploited Children Course Instructor
Tina has been providing continuing education training modules for Telecommunicators for over 7 years.