Cultural Awareness
Every city in every state is made up of persons from a variety of cultures. Cultural awareness will ensure all callers are treated equally.
Upon completion of this training, the student will be able to:
Define terms related to cultural awareness.
List the four components of culture.
Discuss ways to overcome a language barrier.
Explain why some cultures fear police.
Determine which laws apply to immigrants of different cultures.
List techniques to use when dealing with a person from a different culture.
Course Information
Cultural Awareness Learning Objectives
Cultural Awareness Worksheet
Introduction
Video Transcript: 7 Aspects of Culture
Video: 7 Aspects of Culture
Knowledge Checkpoint
Definitions
Video: 70 People Reveal Their Country-s Most Popular Stereotypes (No Transcript)
Knowledge Checkpoint
Components of Culture
Video: Cultural Values (No Transcript)
Knowledge Checkpoint
Langauge Barriers
Video Transcript: Language Barrier Leads to 9-1-1 Call Delay
Video: Language barrier leads to delay in 911 Call
Knowledge Checkpoint
Fear of Police
Video Transcript: Police Work to Bridge Gap
Video: Police work to bridge gap as some afraid to call 911
Knowledge Checkpoint