Animal Calls

This course will discuss the calls regarding animals. The topics will include barking dogs, animal abuse and cruelty, exotic animals, loose animals, animal attacks, and diseases carried by animals.

Mass Casaulty Incidents

This course will discuss the implications of a mass casualty incident, cover basic terminology, and types of mass casualty incidents. The course will discuss incident command, processing calls, and the hazards of a mass casualty incident.

Missing Children

This course will discuss the important role of a TC when a child goes missing. The course will discuss types of missing children, laws regarding missing children, processing calls, making entries, and issuing AMBER alerts for missing children.

Mental Illness

This course will discuss four common forms of mental illness, statistics related to mental illness, the warning signs, and taking calls about and from a person with mental illness.


This course will discuss wildfires. The course will discuss types, causes, fire tornadoes, recent wildfires, weather warnings related to wildfires, and how to process calls related to wildfires.

Barricaded Persons

This course will discuss barricaded person incidents. It will cover statistics, planned vs unplanned incidents, incidents with hostages, active listening skills, and questions and instructions for calls related to barricaded persons.