Wildfires

This course will discuss wildfires. The course will discuss types, causes, fire tornadoes, recent wildfires, weather warnings related to wildfires, and how to process calls related to wildfires.

Barricaded Persons

This course will discuss barricaded person incidents. It will cover statistics, planned vs unplanned incidents, incidents with hostages, active listening skills, and questions and instructions for calls related to barricaded persons.

Spring Weather Emergencies

This course will discuss thunderstorms and the accompanying threats. The course will cover tornadoes, damaging winds, flash floods, lightning, and hail. Students will be familiarized with basic instructions for callers during a thunderstorm.

Bombs and Explosive Devices

This course will discuss calls related to bombs and explosive devices, including suspicious packages, found devices, and bomb threats. The course will cover the recent Austin, Texas bombings.

Train Accidents

This course will common accidents involving trains, the hazards related to train accidents, and the procedures for handling a call involving a train accident.

Back to the Basics - Customer Service

This course will cover basic techniques to ensure positive customer service to callers.