Possibly eligible for TCOLE 3904
Every city in every state is made up of persons from a variety of cultures. The Telecommunicator, is the first person someone talks to when they need help. A person may judge the entire public safety profession base don that interaction.
Telecommunicators must be aware of the cultures in their area, to ensure every caller is treated the same, and given the help they need.
Culture determines the way a person lives, the way they respond to outside influence, and how they deal with a crisis.
Telecommunicators must understand and accept these cultural differences, and be prepared to process calls from a person who may have a language barrier, fear police, or be unfamiliar with their rights and the laws which apply to their situation.
I have over 22 years of experience as a 9-1-1 Telecommunicator/Trainer. I have experience in PSAPs large and small. I currently work part-time in a PSAP to retain my skills and industry knowledge.
I am passionate about training and public education.
I currently hold the following certifications NENA ENP, APCO RPL, Texas Commission on Law Enforcement Master Telecommunicator and Advanced Instructor, Texas Department of Public Safety TCIC/TLETS Instructor, and National Center for Missing and Exploited Children Instructor.