Hate Crimes

This course will prepare Telecommunicators to recognize calls related to hate crime.


This course will prepare Telecommunicators with calls from stalking victims.

Excited Delirium

This course will assist Telecommunicators in recognizing the signs of excited delirium.

Outlaw Motorcycle Gangs

This course will introduce Telecommunicators to Outlaw Motorcycle Gangs.

Implicit Bias

This course will give students a basic understanding of implicit bias, and how it affects Telecommunicators.

Structure Fires

This course will discuss the statistics and causes of structure fires. The hazards of a structure fire to callers, bystanders, and responders, and the questions to ask when processing a fire alarm or structure fire call.