Free

TDD Refresher 2: Technologies Used by Persons who are Deaf or Hard of Hearing

This course will familiarize the student with technologies used by persons who are deaf or hard of hearing.

Monthly Training Activities - Included with Telecommunicator Training Bundle

Downloadable monthly training activities. These activities reinforce basic Telecommunicator skills.

Monthly Recognition Activities - Included with Telecommunicator Training Bundle

Downloadable monthly recognition activities. PDF files must be downloaded to your computer to use the fill-able fields.

Free

9-1-1 Worksheets

Free activities which can be used in training, for incentives, or just for fun.

Human Trafficking

This course will explain human trafficking, differentiate between sex trafficking and labor trafficking. Give the profile of traffickers, the warning signs of a victim of trafficking, and how to process calls from trafficking victims.

Domestic Violence

This course will discuss using empathy in domestic violence calls. The course will cover the five areas of risk a victim must consider before leaving a domestic violence situation. Students will learn the formula for empathetic listening.