Survivors of sexual assault will call 9-1-1 to make a report. They will experience a range of emotions, and it is critical Telecommunicators do not revictimize the caller in any way.
Sexual assault occurs every 98 seconds in the US. Telecommunicators are likely to get a call from a sexual assault survivor. Telecommunicators should give instructions to keep the caller safe, but also preserve the crime scene.
I have over 20 years of experience as a 9-1-1 Telecommunicator/Trainer. I have experience in PSAPs large and small. I am passionate about training and public education.
I currently hold the following certifications:
I have been providing continuing education training modules for Telecommunicators for over 5 years.