Survivors of sexual assault will call 9-1-1 to make a report. They will experience a range of emotions, and it is critical Telecommunicators do not revictimize the caller in any way.
Sexual assault occurs every 98 seconds in the US. Telecommunicators are likely to get a call from a sexual assault survivor. Telecommunicators should give instructions to keep the caller safe, but also preserve the crime scene.
I have over 22 years of experience as a 9-1-1 Telecommunicator/Trainer. I have experience in PSAPs large and small. I currently work part-time in a PSAP to retain my skills and industry knowledge.
I am passionate about training and public education.
I currently hold the following certifications NENA ENP, APCO RPL, Texas Commission on Law Enforcement Master Telecommunicator and Advanced Instructor, Texas Department of Public Safety TCIC/TLETS Instructor, and National Center for Missing and Exploited Children Instructor.