Back to the Basics - Customer Service

This course will cover basic techniques to ensure positive customer service to callers.

Hate Crimes

This course will prepare Telecommunicators to recognize calls related to hate crime.


This course will prepare Telecommunicators with calls from stalking victims.

Excited Delirium

This course will assist Telecommunicators in recognizing the signs of excited delirium.

Outlaw Motorcycle Gangs

This course will introduce Telecommunicators to Outlaw Motorcycle Gangs.

Implicit Bias

This course will give students a basic understanding of implicit bias, and how it affects Telecommunicators.