This course will familiarize the student with technologies used by persons who are deaf or hard of hearing.
Downloadable monthly training activities. These activities reinforce basic Telecommunicator skills.
Downloadable monthly recognition activities. PDF files must be downloaded to your computer to use the fill-able fields.
Free activities which can be used in training, for incentives, or just for fun.
This course will discuss using empathy in domestic violence calls. The course will cover the five areas of risk a victim must consider before leaving a domestic violence situation. Students will learn the formula for empathetic listening.
This course will discuss the calls regarding animals. The topics will include barking dogs, animal abuse and cruelty, exotic animals, loose animals, animal attacks, and diseases carried by animals.