Suicidal Callers
Suicidal Callers
Course Goal
To provide the student with the skills necessary to effectively recognize and process calls from suicidal persons.
Suicidal callers are desperate and don’t know where to turn. When they call 9-1-1 it is imperative that the 9-1-1 Telecommunicator is able to build rapport with the caller and gain valuable information for the responders to get the caller the help they need.
Suicidal callers are desperate and don’t know where to turn. When they call 9-1-1 it is imperative that the 9-1-1 Telecommunicator is able to build rapport with the caller and gain valuable information for the responders to get the caller the help they need.
Introduction
This course will discuss the terms associated with suicide, the risk factors and warning signs of suicide, and the feelilngs of the caller and the importance of building rapport. The course will cover questions to ask persons who are suicidal, and also questions to ask a person calling to report a completed suicide.
This course will discuss the terms associated with suicide, the risk factors and warning signs of suicide, and the feelilngs of the caller and the importance of building rapport. The course will cover questions to ask persons who are suicidal, and also questions to ask a person calling to report a completed suicide.
Curriculum
Course Documentation
- Online Course Acknowledgement
- Expectations for Online Students
- Learning Objectives
- Suicidal Callers Worksheet
Introduction
02:05
- Introduction
- Eros vs Thanatos
- Knowledge Checkpoint
Terminology
02:29
- Terminology
- Suicide Contagion
- Knowledge Checkpoint
Statistics
02:30
- Statistics
- Increasing Suicide Rates
- Knowledge Checkpoint
Warning Signs
06:34
- Warning Signs
- Warning Signs
- Knowledge Checkpoint
Handling Callers
02:16
- Handling Callers
- Dispatcher Texts Woman Out of Suicide
- How did Laurie build rapport with the person needing help?
- Knowledge Checkpoint
Questions to Ask
02:39
- Suicidal Callers Questions to Ask
- 9-1-1 Call - Severe Risk
- What emotions did you hear in the caller's voice on the 9-1-1 call above?
- Knowledge Checkpoint
Completed Suicides
04:27
- Suicidal Callers
- Completed Suicide 9-1-1 Call (Ohio Deputy found by Wife) - Very Difficult to Listen To
- What emotions did you hear in the caller's voice?
- Knowledge Checkpoint
Conclusion
- Conclusion
- Thank You !
Course Final Exam
- Final Exam
Course Evaluation
- Course Evaluation
About Your Instructor
Tina L. Chaffin
9-1-1 Training SpecialistI have over 22 years of experience as a 9-1-1 Telecommunicator/Trainer. I have experience in PSAPs large and small. I currently work part-time in a PSAP to retain my skills and industry knowledge.
I am passionate about training and public education.
I currently hold the following certifications NENA ENP, APCO RPL, Texas Commission on Law Enforcement Master Telecommunicator and Advanced Instructor, Texas Department of Public Safety TCIC/TLETS Instructor, and National Center for Missing and Exploited Children Instructor.