Learning Objectives

Upon completion of this course, the student will be able to:

  • The student will be able to define words associated with suicide.

  • The student will be able to recite important statistics regarding suicides.

  • The student will be able to list risk factors and warning signs of a suicidal person.

  • The student will be able to describe the caller’s potential emotional state.

  • The student will be able to list ways to effectively handle suicidal callers.

  • The student will be able to process a call from a suicidal person.

  • The student will be able to relate instructions for a person reporting a completed suicide.

Course Content

  • 1

    Course Documentation

    • Online Course Acknowledgement

    • Expectations for Online Students

    • Learning Objectives

    • Suicidal Callers Worksheet
  • 2

    Introduction

    • Introduction

    • Eros vs Thanatos

    • Knowledge Checkpoint
  • 3

    Terminology

    • Terminology

    • Suicide Contagion

    • Knowledge Checkpoint
  • 4

    Statistics

    • Statistics

    • Increasing Suicide Rates

    • Knowledge Checkpoint
  • 5

    Warning Signs

    • Warning Signs

    • Warning Signs

    • Knowledge Checkpoint

  • 6

    Handling Callers

    • Handling Callers

    • Dispatcher Texts Woman Out of Suicide

    • How did Laurie build rapport with the person needing help?

    • Knowledge Checkpoint

  • 7

    Questions to Ask

    • Suicidal Callers Questions to Ask

    • 9-1-1 Call - Severe Risk

    • What emotions did you hear in the caller's voice on the 9-1-1 call above?

    • Knowledge Checkpoint
  • 8

    Completed Suicides

    • Suicidal Callers

    • Completed Suicide 9-1-1 Call (Ohio Deputy found by Wife) - Very Difficult to Listen To

    • What emotions did you hear in the caller's voice?

    • Knowledge Checkpoint

  • 9

    Conclusion

    • Conclusion

    • Thank You !
  • 10

    Course Final Exam

    • Final Exam
  • 11

    Course Evaluation

    • Course Evaluation

Course Reviews

5 star rating

Thought Provoking and Enlightening

Angela Smith

Amazing, no holds barred course , great information with actual calls that make you listen more intently. Great for someone who is just beginning their career.

Amazing, no holds barred course , great information with actual calls that make you listen more intently. Great for someone who is just beginning their career.

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5 star rating

Suicidal Callers

Devan Williams

It is so hard to find any kind of training on suicidal callers for calltakers/dispatchers. This course covers the basics, including the history, emotional background, and real life application. I have included it in my three week training class. P...

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It is so hard to find any kind of training on suicidal callers for calltakers/dispatchers. This course covers the basics, including the history, emotional background, and real life application. I have included it in my three week training class. Please don't get rid of it! Thanks!

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5 star rating

Very Informative

Vanessa Shedd

The material covered in this was a great refresher and there was also a few things I didn't know. The high stress call was hard to hear but it rang true to our job. Thank yall for this course!

The material covered in this was a great refresher and there was also a few things I didn't know. The high stress call was hard to hear but it rang true to our job. Thank yall for this course!

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