Suicidal callers are desperate and don’t know where to turn. When they call 9-1-1 it is imperative that the 9-1-1 Telecommunicator is able to build rapport with the caller and gain valuable information for the responders to get the caller the help they need.
This course will discuss the terms associated with suicide, the risk factors and warning signs of suicide, and the feelilngs of the caller and the importance of building rapport. The course will cover questions to ask persons who are suicidal, and also questions to ask a person calling to report a completed suicide.
I have over 22 years of experience as a 9-1-1 Telecommunicator/Trainer. I have experience in PSAPs large and small. I currently work part-time in a PSAP to retain my skills and industry knowledge.
I am passionate about training and public education.
I currently hold the following certifications NENA ENP, APCO RPL, Texas Commission on Law Enforcement Master Telecommunicator and Advanced Instructor, Texas Department of Public Safety TCIC/TLETS Instructor, and National Center for Missing and Exploited Children Instructor.