Suicidal Callers

Suicidal Callers

Course Goal

To provide the student with the skills necessary to effectively recognize and process calls from suicidal persons.

Suicidal callers are desperate and don’t know where to turn. When they call 9-1-1 it is imperative that the 9-1-1 Telecommunicator is able to build rapport with the caller and gain valuable information for the responders to get the caller the help they need.



This course will discuss the terms associated with suicide, the risk factors and warning signs of suicide, and the feelilngs of the caller and the importance of building rapport. The course will cover questions to ask persons who are suicidal, and also questions to ask a person calling to report a completed suicide.


Course Documentation

  • Online Course Acknowledgement
  • Expectations for Online Students
  • Learning Objectives
  • Suicidal Callers Worksheet



  • Introduction
  • Eros vs Thanatos
  • Knowledge Checkpoint



  • Terminology
  • Suicide Contagion
  • Knowledge Checkpoint



  • Statistics
  • Increasing Suicide Rates
  • Knowledge Checkpoint

Warning Signs


  • Warning Signs
  • Warning Signs
  • Knowledge Checkpoint

Handling Callers


  • Handling Callers
  • Dispatcher Texts Woman Out of Suicide
  • How did Laurie build rapport with the person needing help?
  • Knowledge Checkpoint

Questions to Ask


  • Suicidal Callers Questions to Ask
  • 9-1-1 Call - Severe Risk
  • What emotions did you hear in the caller's voice on the 9-1-1 call above?
  • Knowledge Checkpoint

Completed Suicides


  • Suicidal Callers
  • Completed Suicide 9-1-1 Call (Ohio Deputy found by Wife) - Very Difficult to Listen To
  • What emotions did you hear in the caller's voice?
  • Knowledge Checkpoint


  • Conclusion
  • Thank You !

Course Final Exam

  • Final Exam

Course Evaluation

  • Course Evaluation

About Your Instructor

Tina L.  Chaffin

Tina L. Chaffin

9-1-1 Training Specialist

I have over 22 years of experience as a 9-1-1 Telecommunicator/Trainer. I have experience in PSAPs large and small. I currently work part-time in a PSAP to retain my skills and industry knowledge.

I am passionate about training and public education. 

I currently hold the following certifications NENA ENP, APCO RPL, Texas Commission on Law Enforcement Master Telecommunicator and Advanced Instructor, Texas Department of Public Safety TCIC/TLETS Instructor, and National Center for Missing and Exploited Children Instructor.

Learning Objectives

Define words associated with suicide.

Recite statistics regarding suicide.

List risk factors and warning signs of a suicidal person.

Describe the caller's emotional state and ways to handle suicidal callers.

Use skills learned to process a suicidal call.

Relate instructions for persons reporting a completed suicide.