Missing Children

Possibly eligible for TCOLE 3618

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Course Goal

To focus on the importance of missing children calls and the timely and accurate entry of missing children on NCIC.

When a child goes missing, time is critical. Telecommunicators must ask complete questions to get as much information about the missing child and suspect. This information could be the determining factor in the child's safe return.

Introduction

The FBI indicated over 400,000 children were reported missing on NCIC in 2018. 

While most of these children will return home, thousands end up as victims of human trafficking. 

Telecommunicators should be knowledgeable in NCIC entries, laws regarding missing children, and protocol for issuing AMBER Alerts.

Curriculum

Course Documentation

  • Online Course Acknowledgement
  • Expectations for Online Students
  • Learning Objectives
  • Missing Children Worksheet

Introduction

03:59

  • Introduction.pdf
  • Video Transcript: 48 Hours Follows Teen's Escape from Sex Trafficking
  • 48 Hours Follows Teen's Escape from Sex Trafficking
  • Knowledge Checkpoint

Types of Missing Children

05:59

  • Types of Missing Children.pdf
  • Video Transcript: Adopted Boys Missing While Parents Collect $175,000 from County News First 5
  • Adopted Boys Missing While Parents Collect $175,000 from County
  • Video Transcript: Unanswered Questions Linger after Body Found in Case of Missing Boy with Autism
  • Unanswered Questions Linger after Body Found in Case of Missing Boy with Autism
  • Knowledge Checkpoint

Federal Laws Regarding Missing Children

08:38

  • Federal Laws.pdf
  • Video Transcript: John Walsh Explains How His Son's Kidnapping and Murder Led to His Life's Mission
  • John Walsh Explains How His Son's Kidnapping & Murder Led to His Life's Mission
  • Knowledge Checkpoint

Processing Calls

04:12

  • Processing Calls.pdf
  • Video Transcript: Hear the Emotional 911 Call After Toddler Found in Field After 2-Day Search
  • Hear the Emotional 911 Call After Toddler Found in Field After 2-Day Search
  • Video Transcript: Little girl called 911 to report her kidnapping
  • Little girl called 911 to report her kidnapping
  • Knowledge Checkpoint

Missing Children Entries

04:42

  • Missing Child Entries
  • Video Transcript: Man Finds Himself on Missing Kids Website
  • Man finds himself on missing kids website
  • Resource: NCIC Missing Person Guide
  • Knowledge Checkpoint

AMBER Alerts

02:50

  • AMBER Alerts
  • Video Transcript: Amber Hagerman's Mother Proud of AMBER Alert
  • Amber Hagerman's Mother Says She's 'Super Proud' Of Amber Alert Despite Recent Problems
  • Knowledge Checkpoint

Conclusion

01:50

  • Conclusion.pdf
  • Video Transcript: Dispatchers Trained to Respond to Missing Children Reports
  • Dispatchers trained to respond to missing children reports

Final Exam

  • Final Exam - Missing Children

Course Evaluation

  • Course Evaluation, Required for TCOLE

About Your Instructor

Tina Chaffin

Tina Chaffin

9-1-1 Training Specialist

I have over 20 years of experience as a 9-1-1 Telecommunicator/Trainer. I have experience in PSAPs large and small. I am passionate about training and public education.

I currently hold the following certifications: 

  • NENA ENP
  • APCO RPL
  • Texas Commission on Law Enforcement Advanced Instructor
  • Texas Department of Public Safety Associate and TLETS Instructor
  • National Center for Missing and Exploited Children Instructor


I have been providing continuing education training modules for Telecommunicators for over 5 years.  

tina@training911heroes.com

Learning Objectives

List types of missing children.

Discuss federal laws related to missing children.

Explain information to obtain when processing a missing child call.

Determine the NCIC categories for missing children.

List the proper codes to use on an NCIC entry for a missing child.

Determine the requirements of an AMBER alert.