A mentally ill person can be a threat to themselves, the caller, and responders. It is important to recognize common mental illnesses and their warning signs.
The National Alliance on Mental Illness (NAMI) maintains statistics regarding mental illness.
Over 45 million people in the United States experience mental illness during any given year.
Mental illness may be hard to recognize on the phone. Listening for certain behaviors will help identify mental illness.
I have over 20 years of experience as a 9-1-1 Telecommunicator/Trainer. I have experience in PSAPs large and small. I am passionate about training and public education.
I currently hold the following certifications:
I have been providing continuing education training modules for Telecommunicators for over 5 years.