Learning Objectives

Upon completion of this training, the student will be able to:

  • Recognize behaviors related to mental illness.

  • List statistics related to mental illness.

  • Explain four basic types of mental illness.

  • Discuss the warning signs of mental illness.

  • Discuss questions for callers reporting a person with mental illness.

  • Discuss questions and instructions for mentally ill callers.

Course Content

  • 1

    Course Documentation

    • Online Course Acknowledgement

    • Expectations for Online Students

    • Learning Objectives

    • Mental Illness Worksheet

  • 2

    Introduction

    • Introduction

    • Video Transcript: Mother Devastated

    • Video: Mother Devastated

    • Knowledge Checkpoint

  • 3

    Statistics

    • Statistics

    • Video: Mental Health Statistics in America (US) (Statistics, Facts, and Data)

    • Knowledge Checkpoint

  • 4

    Types of Mental Illness

    • Types of Mental Illness

    • Video: Schizophrenia Simulation

    • Knowledge Checkpoint

  • 5

    Warning Signs

    • Warning Signs

    • Video Transcript: Identifying Symptoms of Mental Illness

    • Video: Identifying Symptoms of Mental Illness

    • Knowledge Checkpoint

  • 6

    Calls Regarding a Person with Mental Illness

    • Calls Regarding Mental Illness

    • News Story: Austin Harrouff

    • Video Transcript: Mother Calls 9-1-1

    • Video: Mother Calls 9-1-1

    • Knowledge Checkpoint

  • 7

    Calls from a Person with Mental Illness

    • Calls From a Mentally Ill Person

    • 911 Dispatch

    • Knowledge Checkpoint

  • 8

    Conclusion

    • Conclusion.pdf

    • Video Transcript: New Response to Mental Illness Calls

    • Video: New Response to Mental Illness Calls

    • Knowlege Checkpoint

  • 9

    Final Exam

    • Mental Illness Final Exam

  • 10

    Course Evaluation

    • Course Evaluation