A mentally ill person can be a threat to themselves, the caller, and responders. It is important to recognize common mental illnesses and their warning signs.
The National Alliance on Mental Illness (NAMI) maintains statistics regarding mental illness.
Over 45 million people in the United States experience mental illness during any given year.
Mental illness may be hard to recognize on the phone. Listening for certain behaviors will help identify mental illness.
I have over 22 years of experience as a 9-1-1 Telecommunicator/Trainer. I have experience in PSAPs large and small. I currently work part-time in a PSAP to retain my skills and industry knowledge.
I am passionate about training and public education.
I currently hold the following certifications NENA ENP, APCO RPL, Texas Commission on Law Enforcement Master Telecommunicator and Advanced Instructor, Texas Department of Public Safety TCIC/TLETS Instructor, and National Center for Missing and Exploited Children Instructor.