Learning Objectives

Upon completion of this training, the student will be able to:

  • Define liability.

  • State terms and definitions related to liability.

  • Differentiate negligence from gross negligence.

  • List the four elements of negligence.

  • List seven common types of negligence in the ECC.

  • Recognize areas of liability in the ECC.

  • Discuss liability cases involving ECPs and ECCs.

Course Content

  • 1

    Course Documentation

    • Course Information

    • Liability for ECPs Learning Objectives

    • Liability for ECPs Worksheet

  • 2

    Introduction

    • Introduction

    • Video: Woman Sues 9-1-1 Dispatch Company after Calls Allegedly went Unanswered

    • Knowledge Checkpoint

  • 3

    Terminology

    • Terminology

    • Video: 9-1-1 Recording - Did Liability fears Lead to Death

    • Knowledge Checkpoint

  • 4

    Elements of Negligence

    • Elements of Negligence

    • Video: What is Negligence?

    • Knowledge Checkpoint

  • 5

    Types of Negligence

    • Types of Negligence

    • Video: Florida 911 Dispatch Supervisor was watching Netflix while Caller Tried to Get Help After Shooting

    • Video Question

    • Knowledge Checkpoint - Scenarios

  • 6

    Areas of Liability

    • Areas of Liability

    • Video: Lawsuit Calls for Answers on Faulty Dispatch

    • Knowledge Checkpoint

  • 7

    Murphy, Texas

    • Video: Murphy, Texas 9-1-1 Lawsuit

    • Murphy, Texas

    • Knowledge Checkpoint

  • 8

    Detroit, Michigan

    • Detroit 9-1-1 - Call 1

    • Detroit 9-1-1 - Call 2

    • Detroit, Michigan

    • Knowledge Checkpoint

  • 9

    Cincinnati, Ohio

    • Cincinnati, Ohio

    • Video: Teen Called 911 to Beg for Help Before His Death

    • Knowledge Checkpoint

  • 10

    In the News

    • In the News

    • Video: Emergency Dispatchers Death leads to $35 Million Claim Against City of Phoenix

    • Knowledge Checkpoint

  • 11

    Conclusion

    • Conclusion

    • Video: Ex-911 Operator Hung up on 825 Callers

    • Knowledge checkpoint

    • Class Discussion

  • 12

    Final Exam

    • Final Exam - Information

    • Liability for ECPs Final Exam

  • 13

    Course Evaluation

    • Course Evaluation