Implicit bias is an unconscious bias against a person or a group of people. Telecommunicators should be familiar with different kinds of implicit bias and how it can affect the PSAP.
This course will define and explain implicit bias, review the types of implicit bias, discuss microaggressions, and relate the effects of implicit bias in the PSAP.
I have over 22 years of experience as a 9-1-1 Telecommunicator/Trainer. I have experience in PSAPs large and small. I currently work part-time in a PSAP to retain my skills and industry knowledge.
I am passionate about training and public education.
I currently hold the following certifications NENA ENP, APCO RPL, Texas Commission on Law Enforcement Master Telecommunicator and Advanced Instructor, Texas Department of Public Safety TCIC/TLETS Instructor, and National Center for Missing and Exploited Children Instructor.