Implicit Bias
Implicit Bias
Course Goal
This course will help Telecommunicators have a basic understanding of Implicit Bias.
Implicit bias is an unconscious bias against a person or a group of people. Telecommunicators should be familiar with different kinds of implicit bias and how it can affect the PSAP.
Implicit bias is an unconscious bias against a person or a group of people. Telecommunicators should be familiar with different kinds of implicit bias and how it can affect the PSAP.
Introduction
This course will define and explain implicit bias, review the types of implicit bias, discuss microaggressions, and relate the effects of implicit bias in the PSAP.
This course will define and explain implicit bias, review the types of implicit bias, discuss microaggressions, and relate the effects of implicit bias in the PSAP.
Curriculum
Course Documentation
- Online Course Acknowledgement
- Expectations for Online Students
- Learning Objectives
- Audio/Videos
- Implicit Bias Worksheet
- Course Operation
Introduction
03:31
- Introduction
- Video: Introduction to Unconscious Bias
- Video Transcript: Introduction to Unconscious Bias
- Knowledge Checkpoint
About Implicit Bias
01:07
- About Implicit Bias.pdf
- Video Transcript: Unconscious Bias Test
- Video: Unconscious Bias Test
- Knowledge Checkpoint
Types of Implicit Bias
03:55
- Types of Implicit Bias.pdf
- Video: Conformity Bias
- Video Transcript: Beauty Bias
- Video: Beauty Bias
- Knowledge Checkpoint
Microaggressions
04:29
- Microaggressions.pdf
- Video: What are Microagressions?
- Have you ever witnessed a microagression? If so, please give an example.
- Knowledge Checkpoint
Implicit Bias in the PSAP
02:42
- Implicit Bias in the PSAP.pdf
- 9-1-1 Call Transcript: George Zimmerman
- 9-1-1 Call: George Zimmerman
- Knowledge Checkpoint
Breaking News: Would you consider this implicit bias?
00:46
- Video: Implicit Bias ?
- Implicit Bias Article
- What do you think: Implicit Bias? What about the "apology?"
Conclusion
02:23
- Conclusion.pdf
- Video: Implicit Bias 101
- Knowledge Checkpoint
Final Exam
- Implicit Bias Final Exam
Course Evaluation
- Course Evaluation
About Your Instructor
Tina L. Chaffin
9-1-1 Training SpecialistI have over 22 years of experience as a 9-1-1 Telecommunicator/Trainer. I have experience in PSAPs large and small. I currently work part-time in a PSAP to retain my skills and industry knowledge.
I am passionate about training and public education.
I currently hold the following certifications NENA ENP, APCO RPL, Texas Commission on Law Enforcement Master Telecommunicator and Advanced Instructor, Texas Department of Public Safety TCIC/TLETS Instructor, and National Center for Missing and Exploited Children Instructor.