Implicit Bias

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Implicit Bias

Course Goal

This course will help Telecommunicators have a basic understanding of Implicit Bias.

Implicit bias is an unconscious bias against a person or a group of people. Telecommunicators should be familiar with different kinds of implicit bias and how it can affect the PSAP.

 

Introduction

This course will define and explain implicit bias, review the types of implicit bias, discuss microaggressions, and relate the effects of implicit bias in the PSAP.

Curriculum

Course Documentation

  • Online Course Acknowledgement
  • Expectations for Online Students
  • Learning Objectives
  • Audio/Videos
  • Implicit Bias Worksheet
  • Course Operation

Introduction

03:31

  • Introduction
  • Video: Introduction to Unconscious Bias
  • Video Transcript: Introduction to Unconscious Bias
  • Knowledge Checkpoint

About Implicit Bias

01:07

  • About Implicit Bias.pdf
  • Video Transcript: Unconscious Bias Test
  • Video: Unconscious Bias Test
  • Knowledge Checkpoint

Types of Implicit Bias

03:55

  • Types of Implicit Bias.pdf
  • Video: Conformity Bias
  • Video Transcript: Beauty Bias
  • Video: Beauty Bias
  • Knowledge Checkpoint

Microaggressions

04:29

  • Microaggressions.pdf
  • Video: What are Microagressions?
  • Have you ever witnessed a microagression? If so, please give an example.
  • Knowledge Checkpoint

Implicit Bias in the PSAP

02:42

  • Implicit Bias in the PSAP.pdf
  • 9-1-1 Call Transcript: George Zimmerman
  • 9-1-1 Call: George Zimmerman
  • Knowledge Checkpoint

Breaking News: Would you consider this implicit bias?

00:46

  • Video: Implicit Bias ?
  • Implicit Bias Article
  • What do you think: Implicit Bias? What about the "apology?"

Conclusion

02:23

  • Conclusion.pdf
  • Video: Implicit Bias 101
  • Knowledge Checkpoint

Final Exam

  • Implicit Bias Final Exam

Course Evaluation

  • Course Evaluation

About Your Instructor

Tina Chaffin

Tina Chaffin

9-1-1 Training Specialist

I have over 20 years of experience as a 9-1-1 Telecommunicator/Trainer. I have experience in PSAPs large and small. I am passionate about training and public education.

I currently hold the following certifications: 

  • NENA ENP
  • APCO RPL
  • Texas Commission on Law Enforcement Advanced Instructor
  • Texas Department of Public Safety Associate and TLETS Instructor
  • National Center for Missing and Exploited Children Instructor


I have been providing continuing education training modules for Telecommunicators for over 5 years.  

tina@training911heroes.com

Learning Objectives

Define and explain implicit bias.

Recognize situations involving implicit bias.

List types of implicit bias.

Explain different types of microaggressions.

List the effects of implicit bias.

Discuss ways to control implicit bias.