Telecommunicators are providing a customer service to callers both on 9-1-1 and non-emergency lines.
Failure to provide good customer service can have negative consequences, including making the difference between life or death.
This course will explain the importance of good customer service. The course will discuss customer service when answering the phone, during the call, and after the call. The course will cover ways to maintain good customer service.
I have over 20 years of experience as a 9-1-1 Telecommunicator/Trainer. I have experience in PSAPs large and small. I am passionate about training and public education.
I currently hold the following certifications:
I have been providing continuing education training modules for Telecommunicators for over 5 years.