Customer Service
Failure to provide good customer service can have negative consequences, including making the difference between life or death.
Upon completion of this training, the student will be able to:
Explain the importance of good customer service.
Determine the consequences of poor customer service.
Discuss ways to provide good customer service when answering the phone.
List ways to provide good customer service during the call.
Recognize the importance of good customer service after a call.
Discuss ways to avoid burnout and poor customer service.
Online Course Acknowledgement
Urgent Information, Must Read
Expectations for Online Students
Learning Objectives
Audio/Videos
Customer Service Worksheet
Introduction
Effects of Bad Customer Service
Video Transcript: Effects of Bad Customer Service
Knowledge Checkpoint
Answering the Phone
No Laughing Matter
Video Transcript: No Laughing Matter
Knowledge Checkpoint
During the Call
"Deal with it Yourself"
Video Transcript: "Deal with it Yourself"
Knowledge Checkpoint
After the Call
News Article: Confidential Information Shared Publicly
Knowledge Checkpoint
Maintaining Good Customer Service Skills
9-1-1 Stress
Video Transcript: 9-1-1 Stress
Knowledge Checkpoint