Telecommunicators are providing a customer service to callers both on 9-1-1 and non-emergency lines.
Failure to provide good customer service can have negative consequences, including making the difference between life or death.
This course will explain the importance of good customer service. The course will discuss customer service when answering the phone, during the call, and after the call. The course will cover ways to maintain good customer service.
I have over 22 years of experience as a 9-1-1 Telecommunicator/Trainer. I have experience in PSAPs large and small. I currently work part-time in a PSAP to retain my skills and industry knowledge.
I am passionate about training and public education.
I currently hold the following certifications NENA ENP, APCO RPL, Texas Commission on Law Enforcement Master Telecommunicator and Advanced Instructor, Texas Department of Public Safety TCIC/TLETS Instructor, and National Center for Missing and Exploited Children Instructor.