This course will discuss using empathy in domestic violence calls. The course will cover the five areas of risk a victim must consider before leaving a domestic violence situation. Students will learn the formula for empathetic listening.
It is frustrating to take repeat calls of domestic violence. Having an understanding of why the victim stays in this situation can help the Telecommunicator develop empathy when taking these calls.
I have over 22 years of experience as a 9-1-1 Telecommunicator/Trainer. I have experience in PSAPs large and small. I currently work part-time in a PSAP to retain my skills and industry knowledge.
I am passionate about training and public education.
I currently hold the following certifications NENA ENP, APCO RPL, Texas Commission on Law Enforcement Master Telecommunicator and Advanced Instructor, Texas Department of Public Safety TCIC/TLETS Instructor, and National Center for Missing and Exploited Children Instructor.