Barricaded Persons

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Course Goal

This course will cover calls related to barricaded persons, and the potential hostage situations which may occur when a person is barricaded.

Barricaded person calls are considered low-frequency, high-risk calls. These calls present a danger to responders and bystanders.


A barricaded person incident occurs almost every week somewhere in the United States. These incidents can be long and drawn out, exhausting the responders.

Barricaded persons may engage with responders, with the ultimate goal of suicide-by-cop. 

Telecommunicators may be responsible for speaking with a barricaded person in certain circumstances. They must use basic calltaking techniques and active listening to de-escalate the situation.


Course Documentation

  • Online Course Acknowledgement
  • Expectations for Online Students
  • Learning Objectives
  • Quizzes and Final Exam
  • Barricaded Person Worksheet



  • Introduction
  • News Article: Henry County Barricaded Person
  • Body Cam Footage Henry County and Barricaded Man *Difficult to Watch*
  • Knowledge Checkpoint

The Barricaded Person

  • The Barricaded Person
  • HOBAS Statistics
  • Knowledge Checkpoint

Planned Barricades

  • Planned Barricades
  • News Article: Planned Barricade
  • Knowledge Checkpoint

Hostage Barricades


  • Hostage Barricades
  • Gunman takes hostages at Los Angeles Trader Joe's
  • Knowledge Checkpoint

Speaking to a Barricaded Person


  • Speaking to a Barricaded Person
  • Video Transcript: 9-1-1 dispatcher helped coax a suspected killer out of hiding
  • 911 dispatcher helped coax a suspected killer out of hiding in Pasadena, California.
  • Knowledge Checkpoint

Instructions for Hostages


  • Instructions for Hostages
  • Video Transcript: Willowick McDonalds Hostage Call
  • Willowick McDonalds Hostage Call
  • Video Transcript: Greenfield Dispatcher Answers 9-1-1 Hostage Call
  • Greenfield Dispatcher Answers 911 Hostage Call
  • Knowledge Checkpoint

Calls Regarding Barricaded Persons


  • Calls Regarding Barricaded Persons
  • Video Transcript: 9-1-1 call released in deadly standoff
  • 9-1-1 call released in deadly standoff
  • Knowledge Checkpoint



  • Conclusion
  • Video Transcript: Dispatcher Peacefully Ends Six Hour Standoff With No Injuries
  • Dispatcher Peacefully Ends Six Hour Standoff With No Injuries

Final Exam

  • Barricaded Persons: Final Exam

Course Evaluation

  • Course Evaluation

About Your Instructor

Tina L.  Chaffin

Tina L. Chaffin

9-1-1 Training Specialist

I have over 22 years of experience as a 9-1-1 Telecommunicator/Trainer. I have experience in PSAPs large and small. I currently work part-time in a PSAP to retain my skills and industry knowledge.

I am passionate about training and public education. 

I currently hold the following certifications NENA ENP, APCO RPL, Texas Commission on Law Enforcement Master Telecommunicator and Advanced Instructor, Texas Department of Public Safety TCIC/TLETS Instructor, and National Center for Missing and Exploited Children Instructor.

Learning Objectives

Recognize the signs of a potential barricaded person.

Recite statistics related to barricaded person incidents.

Differentiate between a planned barricade and an unplanned barricade incident.

Relate types of hostage barricades.

Explain the importance of active listening in barricaded person incidents.

Discuss quetions and instructions for calls related to barricaded persons.