Barricaded person calls are considered low-frequency, high-risk calls. These calls present a danger to responders and bystanders.
A barricaded person incident occurs almost every week somewhere in the United States. These incidents can be long and drawn out, exhausting the responders.
Barricaded persons may engage with responders, with the ultimate goal of suicide-by-cop.
Telecommunicators may be responsible for speaking with a barricaded person in certain circumstances. They must use basic calltaking techniques and active listening to de-escalate the situation.
I have over 22 years of experience as a 9-1-1 Telecommunicator/Trainer. I have experience in PSAPs large and small. I currently work part-time in a PSAP to retain my skills and industry knowledge.
I am passionate about training and public education.
I currently hold the following certifications NENA ENP, APCO RPL, Texas Commission on Law Enforcement Master Telecommunicator and Advanced Instructor, Texas Department of Public Safety TCIC/TLETS Instructor, and National Center for Missing and Exploited Children Instructor.