Barricaded person calls are considered low-frequency, high-risk calls. These calls present a danger to responders and bystanders.
A barricaded person incident occurs almost every week somewhere in the United States. These incidents can be long and drawn out, exhausting the responders.
Barricaded persons may engage with responders, with the ultimate goal of suicide-by-cop.
Telecommunicators may be responsible for speaking with a barricaded person in certain circumstances. They must use basic calltaking techniques and active listening to de-escalate the situation.
I have over 20 years of experience as a 9-1-1 Telecommunicator/Trainer. I have experience in PSAPs large and small. I am passionate about training and public education.
I currently hold the following certifications:
I have been providing continuing education training modules for Telecommunicators for over 5 years.