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Course Goal

To prepare students to process calls regarding wildfires.

Wildfires move rapidly and can cause great devastation. Telecommunicators must be able to process these calls and obtain information to assist firefighters in locating the fire quickly. 


There are an average of 100,000 wildfires in the United States each year. 

Wildfires can occur in most states, but are prevalent in states that suffer from drought. 

Every year wildfires are responsible for property loss and deaths of humans and animals. 


Course Documentation

  • Online Course Acknowledgement
  • Expectations for Online Students
  • Learning Objectives
  • Wildfires Worksheet



  • Introduction
  • Video Transcript: Wildfires 101
  • Video: Wildfires 101
  • Knowledge Checkpoint

Causes of Wildfires


  • Causes.pdf
  • Video: What causes a Wildfire?
  • Knowledge Checkpoint

Types of Wildfires


  • Types.pdf
  • Video: Crown Fire
  • Knowledge Checkpoint

Fire Tornadoes

  • Fire Tornadoes.pdf
  • About The Next Module
  • 150 Minutes of Hell: The inside story of death and survival as the Carr Fire's tornado of flames stormed Redding — and changed firefighting in a warming California

2018 Wildfires


  • 2018 Wildfires.pdf
  • Video: 'The whole town is gone.' Drone video reveals the scale of fire destruction in Paradise
  • Video: Terrifying police radio details California wildfire evacuation
  • Knowledge Checkpoint

Weather Warnings


  • Weather Warnings.pdf
  • Video Transcript: What is a Red Flag Warning
  • Video: What is a Red Flag Warning
  • Knowledge Checkpoint

Wildfire Calls


  • Wildfire Calls.pdf
  • Video: Sonoma Fire 9-1-1 Calls
  • Video Transcript: Sevier County 9-1-1 Dispatchers Recall Chaos
  • Video: Sevier County 9-1-1 Dispatchers Recall Chaos
  • Knowledge Checkpoint



  • Conclusion.pdf
  • Video Transcript: How We Fight Wildfires
  • Video: How We Fight Wildfires
  • Knowledge Checkpoint

Final Exam

  • Final Exam: Wildfires

Course Evaluation

  • Course Evaluation

About Your Instructor

Tina L.  Chaffin

Tina L. Chaffin

9-1-1 Training Specialist

I have over 22 years of experience as a 9-1-1 Telecommunicator/Trainer. I have experience in PSAPs large and small. I currently work part-time in a PSAP to retain my skills and industry knowledge.

I am passionate about training and public education. 

I currently hold the following certifications NENA ENP, APCO RPL, Texas Commission on Law Enforcement Master Telecommunicator and Advanced Instructor, Texas Department of Public Safety TCIC/TLETS Instructor, and National Center for Missing and Exploited Children Instructor.



Learning Objectives

Relate statistics of 2018 wildfires.

List the elements needed to create a fire.

Explain the three types of wildfires.

Discuss the dangers of a fire tornado.

Explain weather warnings relevant to wildfires.

Discuss quetions and instructions for calls related to wildfires.