Traumatic Brain Injury for Telecommunicators

Purchase the Training Bundle to access this content.

Traumatic Brain Injury for Telecommunicators

Course Goal

To familiarize the student will traumatic brain injuries and prepare them to process calls from or involving a person with a traumatic brain injury.

A person with a traumatic brain injury may respond to questions slower and get frustrated easier than other callers. They may present a hazard to responders if they have moments of aggression. Telecommunicators should have a basic knowledge of traumatic brain injuries.

Introduction

This course will discuss the difference between traumatic and non-traumatic brain injuries. The course will identify the effects of a traumatic brain injury and cover signs and symptoms of a brain injury. Telecommunicators should be able to recognize calls involved persons with a traumatic brain injure to ensure responder safety.

Curriculum

Course Documentation

  • Online Course Acknowledgement
  • Expectations for Online Students
  • Learning Objectives
  • Course Outline - Downloadable

Introduction

02:12

  • Introduction
  • New Training Offers First Responders Insight on Head Trauma
  • Knowledge Checkpoint

Defining Traumatic Brain Injury

05:18

  • Defining Traumatic Brain Injury
  • Knowledge Checkpoint
  • Making a Difference 1 Intro to TBI

Statistics and Severity

03:18

  • Statistics and Severity.pdf
  • Measuring Severity of TBI
  • Knowledge Checkpoint

Effects and Signs and Symptoms of a Brain Injury

04:10

  • Effects and Signs and Symptoms of a Brain Injury.pdf
  • Jen's Story - Regaining Life after a Traumatic Brain Injury
  • Knowledge Checkpoint

Brain Injury when Calltaking

02:21

  • Brain Injury when Calltaking.pdf
  • Student Attack 911 Calls
  • Knowledge Checkpoint

Conclusion

06:58

  • Conclusion.pdf
  • Madison’s Story
  • Course Discussion
  • Tramatic Brain Injury Worksheet

Course Exam

  • Traumatic Brain Injury Final Exam

Course Evaluation

  • Course Evaluation

About Your Instructor

Tina Chaffin

Tina Chaffin

9-1-1 Training Specialist

I have over 20 years of experience as a 9-1-1 Telecommunicator/Trainer. I have experience in PSAPs large and small. I am passionate about training and public education.

I currently hold the following certifications: 

  • NENA ENP
  • APCO RPL
  • Texas Commission on Law Enforcement Advanced Instructor
  • Texas Department of Public Safety Associate and TLETS Instructor
  • National Center for Missing and Exploited Children Instructor


I have been providing continuing education training modules for Telecommunicators for over 5 years.  

tina@training911heroes.com

Endorsements

Tina's online classes are informative and the most interesting online classes I have taken.
Cindy Moorhead Retired Texas 9-1-1 Telecommunicator

Learning Objectives

List terms for brain injury.

Diffentiate between traumatic and non-traumatic brain injuires.

Discuss the severity levels of brain injury.

Recite statistics related to traumatic brain injuries.

Determine the effects of a traumatic brain injury.

Recite the signs and symptoms of a traumatic brain injury.