Train Accidents

Possibly eligible for TCOLE 3852

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Course Goal

This course will cover the different types of train accidents, and the hazards associated with each type of accident.

Train accidents have a high probability of fatality or serious injury. Telecommunicators must be able to act quickly to ensure the safety of the caller, bystanders, and responders. 

Many trains carry hazardous materials. Telecommunicators should be familiar with the resources available to identify these hazards. 


This course will cover basic train terminology, the major railways in the United States, and the different types of train accidents which occur each year. The course will cover calls involving train accidents and resources available for train accidents.


Course Documentation

  • Online Course Acknowledgement
  • Platform Upgrade
  • Expectations for Online Students
  • Learning Objectives
  • Audio/Videos
  • Train Accidents Worksheet



  • Introduction
  • Video Transcript: Police Officer Barely Avoids Being Struck by Metra Train in Mokena
  • VIDEO: Police officer barely avoids being struck by Metra train in Mokena
  • Knowledge Checkpoint

Train Terminology


  • Train Terminology
  • Locomotive Engineer and Railroad Conductor Jobs
  • Knowledge Checkpoint

Major Railways


  • Major Railways
  • Journey of a Single Car on the BNSF Network
  • Knowledge Checkpoint

Train Accidents


  • Train Accidents
  • Texarkana Train Derailment and Explosions
  • NTSB Report on Texarkana Train Derailment - Info only, includes info regarding 9-1-1 calls, and emergency response
  • Transcript: Stop. Trains Can't. PSA.
  • Stop. Trains Can't. PSA
  • Knowledge Checkpoint

Calls Regarding Train Accidents


  • Calls Involving Trains
  • Calm Teen Calls 911 After Train Severs Feet 'I Think It Cut Them Off'
  • 911 calls released from deadly Amtrak train derailment
  • Knowledge Checkpoint

Railway Resources

  • Railway Resources - Downloadable
  • Railroad Crossing Locator


  • Conclusion

Final Exam

  • Final Exam

Course Evaluation

  • Course Evaluation

About Your Instructor

Tina L.  Chaffin

Tina L. Chaffin

9-1-1 Training Specialist

I have over 22 years of experience as a 9-1-1 Telecommunicator/Trainer. I have experience in PSAPs large and small. I currently work part-time in a PSAP to retain my skills and industry knowledge.

I am passionate about training and public education. 

I currently hold the following certifications NENA ENP, APCO RPL, Texas Commission on Law Enforcement Master Telecommunicator and Advanced Instructor, Texas Department of Public Safety TCIC/TLETS Instructor, and National Center for Missing and Exploited Children Instructor.

Learning Objectives

Recite 2017 train accident statistics.

Define words associated with trains.

List the major railways in the United States.

Explain the different kinds of train accidents.

Discuss proper questions and instructions for calls involving train accidents.

Relate resources available for train accidents.