While not all Telecommunicators process structure fire calls, it is important to be familiar with the hazards related to these calls. It is also important to have basic knowledge of questions to ask regarding structure fires.
This course will discuss structure fire statistics, hazards of structure fires, processing calls for fire alarms, and processing calls for structure fires.
I have over 22 years of experience as a 9-1-1 Telecommunicator/Trainer. I have experience in PSAPs large and small. I currently work part-time in a PSAP to retain my skills and industry knowledge.
I am passionate about training and public education.
I currently hold the following certifications NENA ENP, APCO RPL, Texas Commission on Law Enforcement Master Telecommunicator and Advanced Instructor, Texas Department of Public Safety TCIC/TLETS Instructor, and National Center for Missing and Exploited Children Instructor.