Structure Fires

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Structure Fires

Course Goal

To familiarize Telecommunicators with the hazards related to structure fires, and the questions to ask to ensure caller, bystander and responder safety.

While not all Telecommunicators process structure fire calls, it is important to be familiar with the hazards related to these calls. It is also important to have basic knowledge of questions to ask regarding structure fires. 



This course will discuss structure fire statistics,  hazards of structure fires, processing calls for fire alarms, and processing calls for structure fires.  


Course Documentation

  • Online Course Acknowledgement
  • Expectations for Online Students
  • Learning Objectives
  • Audio/Videos
  • Structure Fire Worksheet



  • Introduction
  • Video Transcript
  • Report finds newer homes burn faster
  • Knowledge Checkpoint

Structure Fire Statistics


  • Structure Fire Statistics
  • Home Cooking Fire Prevention Tips
  • Video Transcript
  • Knowledge Checkpoint

Structure Fire Hazards


  • Structure Fire Hazards
  • 9-1-1 Call - Structure Fire, Homicide, Suicide
  • Water Training Video
  • Video Transcript
  • Knowledge Checkpoint

Calls for Fire Alarms


  • Calls for Fire Alarms.pdf
  • ADT Fire Alarm and First Responders Save Unconscious Man from a Burning House Fire
  • Video Transcript
  • Knowledge Checkpoint

Calls for Structure Fires


  • Calls for Structure Fires.pdf
  • 911 Tapes released from the Timbers Apartments fire
  • Video Transcript
  • Knowledge Checkpoint


  • Conclusion.pdf
  • Success Story #1
  • Success Story #2
  • Success Story #3
  • Do you have a structure fire success story to share?

Course Final Exam

  • Final Exam

Course Evaluation

  • Course Evaluation

About Your Instructor

Tina L.  Chaffin

Tina L. Chaffin

9-1-1 Training Specialist

I have over 22 years of experience as a 9-1-1 Telecommunicator/Trainer. I have experience in PSAPs large and small. I currently work part-time in a PSAP to retain my skills and industry knowledge.

I am passionate about training and public education. 

I currently hold the following certifications NENA ENP, APCO RPL, Texas Commission on Law Enforcement Master Telecommunicator and Advanced Instructor, Texas Department of Public Safety TCIC/TLETS Instructor, and National Center for Missing and Exploited Children Instructor.

Learning Objectives

List statistics related to structure fires.

Recognize causes of structure fires.

Discuss the Telecommunicator's responsibility in a structure fire.

Explain hazards related to structure fires.

Process calls related to fire alarms.

Process calls for structure fires.