Hate Crimes

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Hate Crimes

Course Goal

This course will discuss types of hate crimes and the processing of hate crime calls.

There are thousands of hate crime incidents reported each year and thousands more which are never reported. Hate crimes can be minor crimes or major crimes involving loss of life. Telecommunicators should be able to recognize a potential hate crime. 


This course will discuss the history of hate crimes, define hate crimes, relate statistics related to hate crimes, review recent hate crime, and cover processing calls regarding hate crimes. 


Course Documentation

  • Online Course Acknowledgement
  • Expectations for Online Students
  • Learning Objectives
  • Audio/Videos
  • Hate Crime Worksheet



  • Introduction
  • Video Transcript: 72 Hours in America Three Hate-Filled Crimes
  • 72 Hours in America Three Hate-Filled Crimes
  • Knowledge Checkpoint

Definition & History


  • Definition & History
  • FBI Cincinnati Hate Crime Investigation
  • FBI Cincinnati Hate Crime Investigation
  • Knowledge Checkpoint



  • Statistics
  • Video Transcript: Why is collecting hate crime statistics so difficult?
  • Why is collecting hate crime statistics so difficult
  • Knowledge Checkpoint

In the News


  • In the News.pdf
  • 9-1-1 Audio: Synagogue Attack
  • Knowledge Checkpoint

Processing Calls


  • Processing Calls.pdf
  • Video Transcript: Operators Shaken By Calls from Inside Tree of Life Synagogue
  • 9-1-1 Operators Shaken By Calls From Inside Tree Of Life Synagogue
  • Knowledge Checkpoint



  • Conclusion.pdf
  • PSA Hate Crime (JOUR175)
  • Knowledge Checkpoint

Final Exam

  • Final Exam

Course Evaluation

  • Course Evaluation

About Your Instructor

Tina L.  Chaffin

Tina L. Chaffin

9-1-1 Training Specialist

I have over 22 years of experience as a 9-1-1 Telecommunicator/Trainer. I have experience in PSAPs large and small. I currently work part-time in a PSAP to retain my skills and industry knowledge.

I am passionate about training and public education. 

I currently hold the following certifications NENA ENP, APCO RPL, Texas Commission on Law Enforcement Master Telecommunicator and Advanced Instructor, Texas Department of Public Safety TCIC/TLETS Instructor, and National Center for Missing and Exploited Children Instructor.



Learning Objectives

Define hate crimes.

Relate the history of hate crime reporting.

Recite statistics related to hate crimes.

Discuss recent hate crimes in the news.

Recognize signs of a hate crime.

List questions to determine if a call may be the result of a hate crime.