Suicidal Callers

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Suicidal Callers

Course Goal

To provide the student with the skills necessary to effectively recognize and process calls from suicidal persons.

Suicidal callers are desperate and don’t know where to turn. When they call 9-1-1 it is imperative that the 9-1-1 Telecommunicator is able to build rapport with the caller and gain valuable information for the responders to get the caller the help they need.



This course will discuss the terms associated with suicide, the risk factors and warning signs of suicide, and the feelilngs of the caller and the importance of building rapport. The course will cover questions to ask persons who are suicidal, and also questions to ask a person calling to report a completed suicide.


Course Documentation

  • Online Course Acknowledgement
  • Expectations for Online Students
  • Learning Objectives
  • Suicidal Callers Worksheet



  • Introduction
  • Eros vs Thanatos
  • Knowledge Checkpoint



  • Terminology
  • Suicide Contagion
  • Knowledge Checkpoint



  • Statistics
  • Increasing Suicide Rates
  • Knowledge Checkpoint

Warning Signs


  • Warning Signs
  • Warning Signs
  • Knowledge Checkpoint

Handling Callers


  • Handling Callers
  • Dispatcher Texts Woman Out of Suicide
  • How did Laurie build rapport with the person needing help?
  • Knowledge Checkpoint

Questions to Ask


  • Suicidal Callers Questions to Ask
  • 9-1-1 Call - Severe Risk
  • What emotions did you hear in the caller's voice on the 9-1-1 call above?
  • Knowledge Checkpoint

Completed Suicides


  • Suicidal Callers
  • Completed Suicide 9-1-1 Call (Ohio Deputy found by Wife) - Very Difficult to Listen To
  • What emotions did you hear in the caller's voice?
  • Knowledge Checkpoint


  • Conclusion

Course Final Exam

  • Final Exam

Course Evaluation

  • Course Evaluation

About Your Instructor

Tina Chaffin

Tina Chaffin

9-1-1 Training Specialist

I have over 20 years of experience as a 9-1-1 Telecommunicator/Trainer. I have experience in PSAPs large and small. I am passionate about training and public education.

I currently hold the following certifications: 

  • Texas Commission on Law Enforcement Advanced Instructor
  • Texas Department of Public Safety Associate and TLETS Instructor
  • National Center for Missing and Exploited Children Instructor

I have been providing continuing education training modules for Telecommunicators for over 5 years.

Learning Objectives

Define words associated with suicide.

Recite statistics regarding suicide.

List risk factors and warning signs of a suicidal person.

Describe the caller's emotional state and ways to handle suicidal callers.

Use skills learned to process a suicidal call.

Relate instructions for persons reporting a completed suicide.