This course will discuss thunderstorms and the accompanying threats. The course will cover tornadoes, damaging winds, flash floods, lightning, and hail. Students will be familiarized with basic instructions for callers during a thunderstorm.
This course will discuss calls related to bombs and explosive devices, including suspicious packages, found devices, and bomb threats. The course will cover the recent Austin, Texas bombings.
This course will common accidents involving trains, the hazards related to train accidents, and the procedures for handling a call involving a train accident.
This course will cover basic techniques to ensure positive customer service to callers.
This course will prepare Telecommunicators to recognize calls related to hate crime.