Missing Children

This course will discuss the important role of a TC when a child goes missing. The course will discuss types of missing children, laws regarding missing children, processing calls, making entries, and issuing AMBER alerts for missing children.

Mental Illness

This course will discuss four common forms of mental illness, statistics related to mental illness, the warning signs, and taking calls about and from a person with mental illness.


This course will discuss wildfires. The course will discuss types, causes, fire tornadoes, recent wildfires, weather warnings related to wildfires, and how to process calls related to wildfires.

Barricaded Persons

This course will discuss barricaded person incidents. It will cover statistics, planned vs unplanned incidents, incidents with hostages, active listening skills, and questions and instructions for calls related to barricaded persons.

Spring Weather Emergencies

This course will discuss thunderstorms and the accompanying threats. The course will cover tornadoes, damaging winds, flash floods, lightning, and hail. Students will be familiarized with basic instructions for callers during a thunderstorm.

Bombs and Explosive Devices

This course will discuss calls related to bombs and explosive devices, including suspicious packages, found devices, and bomb threats. The course will cover the recent Austin, Texas bombings.